Mountainalarm Reviews

They are not able to deliver But they keep on charging

I have had the hardest time getting this company to install cameras in our home Now 5 months after they installed 6 cameras and 8 additional service visits some taking 5-6 hours the cameras are still not working They get an A for effort and an F for results Well meaning polite but incompetent

Agressive money collection for unknown service

Very poor customer service very aggressive money collecting policy Will tell you you owe them money for alarm service that you did not know you had and will immediately collect the money by threatening letter and a collection fee on top of that Cannot recommend

Very poor customer service

Very poor customer service The staff will say anything including the owner R Garner to make a sale When it comes time to ending or canceling the service they are no where to be found I do not trust these folks nor do I recommend them Teresa Gonzales is the most inept customer service manager I have come across She will not return a call she too will say anything and the cancelation policy needs to be pulled out of her Then she pretends like she doesn t hear my confirmation to end the service Her lack of skill emanates in all the customer service workers What a piece of work

I was very happy with Nick and Procom

I was very happy with Nick and Procom for years Then Mountain Alarm bought Procom I didn t even know this happened and then I started getting invoices from this new company Then I had issues with the video cameras that Nick had installed Mountain Alarm doesn t have a clue about the cameras or the software running the cameras nor do they care Really just a joke overall Stay away if you can

Horrible service

Horrible service Billings Alarm sold to them and Mt Alarm who has not even looked up the definition of CUSTOMER SERVICE so that they could provide it is not someone I would recommend They are attempting to make everyone sign a long term contract They are rude and pushy and accepted even though I hadn t signed a contract yet they are telling me they will terminate it Not one to be bullied Run away and don t give them your business

Turned away project where we really

Turned away project where we really needed help Said they were not interested and going to pass on the project They evidently don t need the work and are not interested in helping customers solve problems

Very pleased

happy with the service they extend to HWH

Well presented Installed and backed up

Jane and Scott did an excellent job in the presentation and installation--Looking forward to a long term pleasant relationship--