


Based on authentic user experiences
CMG
6775 reviews
N/A
8 months ago
Personalised Service
In business mistakes can happen employees can mess up downline suppliers can let you down but ultimately as a business owner you are responsible to the client If you let them down you need to make it right Neatsmith understands this I am very happy with the final product that was delivered a beautiful bespoke extra long and large wardrobe and despite there being some communication and delivery issues the team at Neatsmith made good on the mistakes and I would not hesitate to recommend them and use them again Their thoughtful gesture of goodwill and then follow-up to ensure that all was good made me feel like a treasured customer When we told them clearly what the issues were they fixed it I m glad I stuck with them and will use them again Claire Gallagher
Adriana
6775 reviews
N/A
8 months ago
Installing our new wardrobe with
Installing our new wardrobe with Neatsmith was just a very pleasant experience from our first visit to the showroom to the end of the job The Neatsmith team is highly professional skilled ready to find solutions to any problem and it was delightful to work with them We are very happy with the outcome and want to thank to all of them for the excellent job they ve done for us
Jane McCann
6775 reviews
N/A
8 months ago
Fabulous Neatsmith
Loved the whole experience of Neatsmith Their showrooms are inspirational and the welcome service and support through the design process helped me to make decisions which were tailored made and personal Professional follow up kept the process moving with no chasing up which seems to happen so much nowadays felt valued as a customer The process was easy and the installation of a unit in my living area efficient and respectful of my home surroundings They totally explained and delivered the whole process as promised The results are very special Thank you Sarah from the Hampton showroom Go there with confidence A very Happy customer
Tania C
6775 reviews
N/A
8 months ago
Fantastic job
We are extremely pleased with the service received from Neatsmith and with the final product Sarah from the design showroom team was very professional and patient in designing our hallway wardrobe taking into account all our requirements Katie from the Head Office was prompt in responding to our emails and kept us informed on how things are progressing Olegs the fitter was very skilled and did a fantastic job with the installation leaving the area tidy We were also extremely pleased that the wardrobe was completed ahead of the estimated lead time The wardrobe looks fantastic in our hallway and we very pleased we chose Neatsmith over the other companies
Bernadette Wightman
6775 reviews
N/A
8 months ago
Brilliant company from the reception
Brilliant company from the reception desk to the sales to the operations to the fitters Nothing was an issue everything happen exactly as we were led to expect and the resulting walk in closet is fantastic We are now looking to use the team again for my husbands study Thank you
customer
6775 reviews
N/A
8 months ago
Excellent service since my first
Excellent service since my first experience in the shop Quality and design are the constants all the time The installer work is made to the millimetre and in a total clean and organised way My wardrobe and boot room look awesome Many thanks to Neatsmith team
Customer
6775 reviews
N/A
8 months ago
Top quality superb design work
Neatsmith delivered a splendid project for us a large custom wardrobe under a sloped roof and an office space Both look absolutely stunning From start to finsih Neatsmith delivered very high quality the 3D models were very well made and helped us visualise the final project months before completion comms were clear throughout and the person sent on site to build the project was discreet pleasant and professional Recommend highly
Daren Jones
6775 reviews
N/A
8 months ago
A pleasure to work with
I recently used Neatsmith for a new set of bedroom cupboards and a dressing table they were an absolute delight to work with and nothing was to much trouble for Hannah I will be using them again shortly for a TV wall and book case wall and would highly recommend them
Graham
6775 reviews
N/A
8 months ago
Great product and service
We are delighted with the Neatsmith fitted wardrobes in two bedrooms All aspects of the project were performed in a precise timely and professional manner Carolina from the Hampton Hill showroom did an excellent job presenting the numerous options measuring the site explaining the process and showed great patience with our questions The wardrobes are finished to a very high standard with millimetre precision Mark did a super job installing them over four days Arrived as planned and completed the work in an efficient professional and friendly manner The rooms were left clean and tidy Many thanks to all the team we would definitely recommend Neatsmith
Mingaile Janeliauskaite
6775 reviews
N/A
8 months ago
Excellent service and product
Great service throughout the whole process - from the initial consultation and design to fitting A really special thanks to Kasia at Hatch End showroom for amazing designs and exceptional attention to detail and Katie at Head Office for managing the fitting process so well I would no doubt use Neatsmith in the future all the wardrobes and cabinets are of immaculate quality and look amazing Thank you so much