Nitrado Reviews

Adrian Ponce is a hero

I needed a refund for a charge that was not planned since I thought I turned off the automatic extension but seems that I didn t Adrian Ponce replied in less than 5 minutes and he did an awesome job he was very nice and helpful Give this man a raise

Gabriela G mez went above and beyond to

Gabriela G mez went above and beyond to help resolve our server issue She was professional patient prompt and knowledgeable in dealing with our issue I can t thank her enough for her time and dedication to helping me and my friends restore our game

I made nothing

Enrique Gracia was able to help me quickly and efficiently He was able to answer my questions as the best way to increase my server for my players and why I was having an issue as well as provide a solution Very satisfied and I will continue being a user of Nitrado for my servers in the future

Ticket Support Chat was excellent

My server wouldn t stop initializing Had no clue what was wrong Support team came in and identified the issues that were not even causing errors in logs That shows true experience and understanding of the system Much appreciated and top quality helpfulness

My server wouldn t stop initializing

I d just like to give some props to Nitrado customer support since I ve had to contact them a couple of times due to a laggy server they have always tried to help find a solution to the problem sometimes you have to keep insisting for them to move you to a better IP and port and make your game playable again but if you re lucky enough to find competent people like Leslie O and Patrick S then they will resolve the issue for you in a timely manner Also customer support always tries to respond in the next 24 hrs and when they don t they give you some compensation for the time the server has been down All in all I ve had the server for about 8 months and I m satisfied with the quality price from their service so if you re looking for a gaming hosting company that doesn t overcharge then give Nitrado a try

Nitrado Customer Support Team

Gabriela G mez was the one who made my experience awesome and easy she answered my question even though it wasn t a question for the support which i didn t know but she helped with it anyways and was very polite and helpful with the issue

Gabriela G mez was the one who made my

Very helpful and vey nice Enrique who fix my problem after 4 other people cannot do it I think he should get promoted in Nitrado company P S Good Jon Enrique

Enrique Gracia

Had some trouble with my server and had to get in contact with customer support And was told that they would fix the issue and wanted me to wait 25 minutes so the server would start up on it self But after waiting for almost 1 hour I contacted customer support again regarding the server not starting up as normal The person I talked to was so helpful and went above and beyond to help me sort out my server and all the issues and as I told him Not all heros wear a mask and a cape But I m sure he does after this cause he saved me and made my day I have rented a lot of servers but no one can compare with the customer support they have on Nitrado there will always be some bad apples amongst us but be patient and polite and they will give you cookies

Best customer support ever

Bruno A was an excelent professional by helping me fix my problem rapid and simply Thanks Nitrado for looking for their clients

Excelent services

I had problems with my Minecraft Server and the Versions Upon contacting the support I got a quick answer with a waiting time of only 5 minutes Ali Abadallan cared for my problems and was eager to answer them He explained to me why my problem was occuring and we found a solution very quickly It was one of the best customer supports that I have ever witnessed D5 5