Novapans-handpans Reviews

This is a SCAM

This is a SCAM Do not buy from them I placed my order and was super excited i received emails and text messages telling me that my handpan was shipped The next day the website had been taken down This was concerning so i reached out to them multiple times and got no response Weeks later i reached out again Finally they replied to say they would get back to me about it After another week i emailed them again for an update They replied to say they were experiencing a back log of orders and to expect my handpan to be shipped in 5-7 days I gave it 2 weeks and still nothing Reached out again and find they had BLOCKED my email They think it s acceptable to take my money and block my email I never received my handpan They did however take my money Please do not fall into their trap as i did

Beware of NovaPans Handpans - Unprofessional and Unreliable Service

My experience with NovaPans Handpans has been nothing short of frustrating and disappointing I ordered a handpan and was told it would ship within a reasonable timeframe However after multiple delays and excuses they canceled my order without issuing a refund I had to go through the hassle of filing a dispute with my credit card company as NovaPans claimed they were unable to process the refund due to technical issues Even worse they asked me to pay again with a so-called discount for the same item they failed to deliver This is absurd especially when I never received the product in the first place Throughout the entire ordeal their communication was inconsistent and filled with broken promises They initially said the handpan was ready for shipment only to later backtrack and ask for more money This kind of behavior is extremely unprofessional and feels like a scam I strongly advise anyone considering buying from NovaPans to think twice Save yourself the trouble and take your business to a more reputable company This has been a complete waste of time and energy and I am still waiting to resolve the payment issue through my bank Absolutely unacceptable

This is my second Handpan with Novapan

This is my second Handpan with Novapan and I couldn t be much happier I order back in January my first Handpan and on June I made my second purchase which I just received yesterday It s truly an amazing Handpan the shipping and handling takes time as these are make to order and I understand the time it takes to make one over all even shipping was amazing and it came in such good care If I could post a video here I would The sound on both instruments is amazing from my E Kurt to my Hijaz I love them both

I absolutely love this pan

I absolutely love this pan It has marvelous tones I am sure i will discover many new beautiful tunes within it

I ordered a handpan a few months ago

I ordered a handpan a few months ago I had some issues at first with customer service and the bad communication but then multiple times I spoke to David the founder of Novapans and honestly I am pleased with the way David handled everything My handpan arrived in brilliant condition the quality is AMAZING The sound is beautiful and looks well-made I highly recommend Novapans If you struggle with email communication just message Novapans on Facebook and honestly with a little patience and faith you will receive your order and you will love it If you are a beginner Novapans have free lessons to get you started with the basics Infinite gratitude to David for handling my order with care and great communication Thank you

Magical

Magical Worth the wait Made with high quality materials and craftsmanship I purchased the 9 note gen 7 - 432 htz D minor Kurd beautiful I already want a 13 note and can t wait to treat myself again only love for nova Handpans thank you

I love my handpan

I love my handpan And they were so nice I ordered my handpan and there was a problem with the shipping and they were so quick to help resolve everything and it was so great I love the sound and the quality is superb

Excellent craftsmanship

Earlier in the year I purchased a Jen 7 9 note D minor Kurd hand pan from Nova Handpans It is truly a mystical experience My friends are blown away when I break it out and play I m already looking forward to my next hand pan The customer service was great and even got messages personally from the owner thanks Nova Handpans

My experience with novapans-handpans

My experience with novapans-handpans was good I ordered my handpan about one year ago It did take a couple of months to receive my handpan which was being manufacted based on my order When the order it did not have a microphone Use messagner to contact the owner which is the owner s preferred method The owner was in frequent contact with me and even sent me a microphone no cost to me I later contacted the owner again by messenger and asked about the tone He provided feedback and was in contact with me the entire time My experience has been a positive one The owner asked me through messenger to contact him with this method Even when I have had other questions I have received a fairly quick answer from him through messenger I hope this helps I only have one handpan so I don t know how mine compares to others but I am pleased with my handpan I think I received a good value for the price that I paid I think the quality is good and I am pleased with my 12 note D-Kurd Minor Handpan