Novapans Reviews

Bad Business

I ordered a handpan on June 3 2023 The acknowledgement said 1-3 weeks delivery I sent inquiries five times and they always gave some excuse After three months I open a dispute with Paypal who received no response from them either Paypal refunded my 1100 and now at the end of September I received an email showing that the instrument has shipped from somewhere out of the US even though they claimed to have a large inventory here I will be refusing delivery since I don t think I can trust that the product I wll receive is anything like what was ordered

Don t buy from Novapans

I ve bought a handpan here in February It arrived in May but was out of tune I ve send an e-mail to them about this and they send another one which also arrived out of tune In order to solve this they decided to send me another one which also arrived out of tune In the process of solving it I was promissed to get reimbursed if I just shipped the handpans to some addresses I was provided and I ve not heard from them ever since They still owe me about 800 EUR

NO communication whatsoever

I typically never write reviews even when service or a product is bad but this company was completely uninterested in ANY communication with me which was really frustrating I ordered a handpan from them in March and when the 3 week delivery date came and went with no handpan in sight I sent them an email via the address they included on my confirmation email It bounced back immediately so I had to fill out a contact form via their website Never heard a peep from these guys They also have NO working phone number to contact them I had to dispute the charge with my bank in the end super duper disappointing experience Approach with caution

It s a scam - don t buy

It s a scam Don t buy I ordered my handpan back in the start of May and now in the mid of June I still haven t received my handpan I tried contacting them two weeks ago but didn t receive an answer Then I tried contacting them through their form on their website and I still haven t heard from them I will try to ask PayPal now to get my money back I should have read these reviews on Trustpilot before ordering

10 10 this is my second purchase with

10 10 this is my second purchase with novapan handpan and I am very happy with my two Handpans before I even committed to get a Handpan from them I got two more from other sellers and I can clearly hear the difference in quality The sound is more sustainable and crisp It truly gives you that sensation of a sound bath I got the generation 7 series and I love them both

I ordered a handpan a few months ago

I ordered a handpan a few months ago I had some issues at first with customer service and the bad communication but then multiple times I spoke to David the founder of Novapans and honestly I am pleased with the way David handled everything My handpan arrived in brilliant condition the quality is AMAZING The sound is beautiful and looks well-made I highly recommend Novapans If you struggle with email communication just message Novapans on Facebook and honestly with a little patience and faith you will receive your order and you will love it If you are a beginner Novapans have free lessons to get you started with the basics Infinite gratitude to David for handling my order with care and great communication Thank you

Love my handpan so much

Love my handpan so much It sounds amazing

Mystical

What a mystical experience I use my hand pan for personal meditation and break it out for guests every now and again excellent craftsmanship Customer service was great I m definitely looking forward to my next hand pan Thanks Nova

I ordered a handpan from novapans

I ordered a handpan from novapans The order took a bit longer than I expected but the handpan was a custom order David the owner contacted me quickly when I had a question He sent at no cost to me a microphone for the handpan David was responsive and communicated with me each step When I had additional questions he again was responsive I can say that David is fair and truly wants to help you have a good experience with your handpan