Onlinehsa Reviews

my fridge has been out of service for 2

my fridge has been out of service for 2 month trying to call the customer service and all they say the dispatch is trying to find you a vendor its been two month we are living on a mini fridge a family of 5 they are horrible i am trying to call them every 48hrs and asking to speak to someone responsible but no luck in that they are the worst even I asked to give me approval to bring my own vendor and they can reimburse me after and they are not replying on that either they are really a very bad company to do business with

HSA home warranty is horrible now

I have been with HSA home warranty Since 2008 When we bought the house On May 25th I called him to open up service For my electric stove top The bigger burner was making funny Sound when open it The glass top have a crack H SA cancel The ticket that I opened I called them back on June 16 to find out what happened Then they reopen another ticket That company did a virtual visit That company only put down the glass was crack They didn t ask me no questions They didn t put down that the big burner was also not working HSA told me They would not cover it I didn t agree with them I asked for a second opinion Now they did not agree with the Tech Because they wanted him to say exactly why the glass top was crack even though I told them the burner starting making funny sound next thing We saw a crack in the glass and then by them waiting for so long The crack keep getting bigger and expanding while we re using the stove Now they call me July third So they can send another company which will be a third opinion When my original ticket begin May the 25th Now the crack keep expending and getting larger and longer as We use the stove to cook with three burners HSA rather pay 3 different companies Then fix my stove after I ve been with them for 15 years Before that I had issue with them about my washer and dryer I really don t know what change with the company Now it s a fight To get them to do what a home warranty supposed to do Give you peace of mind

Customer Service is terrible and never

Customer Service is terrible and never actually gets anything done Better just keeping your money and paying for something new Huge rip off

I have HSA warranty as well and a leak

I have HSA warranty as well and a leak from my new home from a shower in the upstairs leaked into the drywall of my downstairs ceiling and caused damage I live on disability so im very limited on income I called hsa told them the exact things that were going wrong btw their from a call center who dont speak english for anything Nothing new there So the woman tells me oh so u have leak from roof i said to her how the hell did u get roof from a ceiling are u listening Ohhh my apologies i sorry s This went on for 20 mins of correcting her I asked if these repairs are covered if u guessed yes ur correct I paid 100 to get this plumber and he made no repairs and said he hsa doesnt cover this So what did my 100 get me a plumber to tell me how to fix my problem and wouldnt touch the ceiling bc its not what his company does I called hsa for a refund well thats against policy and i told them their policy of theft by deception im gunna call the BBB nad leave a 1 for everything They are scammers who will do an say anything to steal your money Screw you HSA WARRANTY U can warranty my ass

This company is awful to work with

This company is awful to work with Probably the worst customer service I ve experienced I found myself wanting to pay full price for repairs instead of try and go through them

I loathe HSA and look forward to

I loathe HSA and look forward to canceling with them They are unresponsive and hold times exceed an hour I think home warranties are a rip-off after so many below par experiences

HSA is absolutely HORRIBLE

HSA is absolutely HORRIBLE HSA provide conflicting and condescending information to you no communication and will not follow up on any request you make HSA has the worse customer service you can ever imagine I would not refer HSA to any human Negative five stars to HSA they most definitely earned and set out to get negative five stars in all they do HSA has been totally intrusive from the beginning to now No customer should have to wait going on three weeks without any updates or communication and having to call in more than ten times to finally get through to someone that tell you even worse information that all the many calls and inquiries you have to wait even longer after it s going on three weeks If you re reading this before consenting to hire HSA as your home warranty company you re better off hiring a kindergarten to be responsible for the repairs on your home

Horrible service Still will not fix the

Horrible service Horrible experience with the hot water tank fridge WASTE OF MONEY DO NOT USE THIS Update 7 27 23 The last repair company said the burning smell coming out the back of the fridge was a door seal replaced that Burning smell even worse It will be 8 8 23 b4 the new repair man comes They said i cant put that word here but you get the idea to fix your stuff The supervisor still hasn t contacted me and the call center is not in AMERICA Aug 8th still the supervisor hasn t contacted me New repair guy came and now its the compressor have to wait tillAug 11th To see ifthis works But he said he has no clue whats wrong He said its corroded and old Ill wait again Another update8 23 service tech came out put in a new compresor still a nasty sweet smell and i have box fans in the widows airing out my house fridge still broke and a supervisor still hasn t called me i canceled my contract and refuse to pay the remaining balance Service contractor said they have to do a line test and it will take a few weeks It is now sept 18th my fridge does not work at all now and they still refuse to let me seek to a supervisor

horrible company with horrible customer service

horrible company horrible customer service Refused to replace hot water heater producing brown hot water due to corrosionThen refused to replace it when it burst damaging flooring of a finished basement Refused to open a new work order or even to put a supervisor on the line