Optimacomputers Reviews

IT Support Services in London Optima Since 2001

optimacomputers.co.uk
4.77
62 reviews
Excellent Rating
Based on 62 user experiences

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Rated 4.77 out of 5 by 62 Happy Customers

88.7%
6.5%
1.6%
0%
3.2%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 62 reviews

Customers consistently report excellent, professional service with fast, efficient problem resolution and helpful staff. The company demonstrates strong technical competence, reliable data transfer, and effective communication. Long-term customers highlight trustworthy, courteous support and timely repairs. Reviews emphasize quality service delivery and successful hardware setup or repair. Rapid turnaround and clear explanations are frequently noted.

What customers love
  • Excellent service
  • Fast turnaround
  • Helpful staff
  • Professional support
  • Effective communication
Common concerns
  • Expensive pricing

Last updated 2 months ago

E

Great service

I dealt with Sam and Nick and they were amazing My hard disk was fried and they got me a new computer and transferred everything for me I will definitely use them again
S

Quick turnaround and no fuss

Great service Explained the situation well Fast and thorough
C

Great service reliable company

Have used optima a couple of times for repairs Khrish was super helpful and clear about everything I felt like my laptop was in very safe hands
S

Really great - knowledgeable and can-do

Optima has been a great experience for me Sam helped me with an issue I ve been struggling with on and off for weeks He was friendly professional and efficient Problem sorted quickly
B

Very happy with everything

Very happy with everything Nick was of great help for helping me choose a new laptop as my old one could not keep up with everything Very happy with my purchase and extremely happy with Sam and his help in setting out my new laptop and other programs that I needed and also quick Thank you Sam and thank you Nick for your help
P

As a Longstanding customer

As a Longstanding customer I have always received courteous timely service Happy to recommend
J

My laptop needed a new battery

My laptop needed a new battery Made an online appointment to take it so that Optima could order the correct battery I was contacted when the battery came in made an appointment waited for the battery to be changed Excellent service
L

5 stars for Optima

I contacted Optima in April after looking for a company who could repair my laptop I was saddened to hear that my 9-year-old laptop would soon start having more issues Apart from sticky keys it was taking ages to open and for emails to sync So it made sense to replace it I was put in touch with Khrish and we spoke about what I use my laptop for and what budget I had After a couple of days I had an estimate for a new laptop and the option to sign up for IT support I love my new laptop It is comforting to know I can call up to get support which I have done several times now When I call everyone is very friendly and efficient I m not very knowledgeable on tech issues but my questions have been taken seriously I have to thank Nick Khrish Sam they have been very helpful and patient I can t praise Optima highly enough
A

Long-standing customers

We have been customers of Optima for many years and have always been delighted with the service we receive from Nick and his team We recently replaced our 9-year-old PC also supplied by Optima Nick advised on the best options and transferred our data Sam fitted the new machine and explained how it works He was helpful polite and patient with our queries
A

Excellent Support

Nick and Khrish explained clearly what the problems were and what they would need to do The work was carried out the same day I was very pleased with the work and the speed it was done

About Optimacomputers

20 Years Delivering Personalised Fast and Efficient IT Support Service for Business and Residential Customers in London

United States

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