Optimacomputers Reviews

I found Nick Khrish and all the Staff Optima extremely helpful and efficient They completed the transfer of all the Data from an old Laptop to a new one without any problems arising afterwards

Honest and great service My laptop feels brand new Thank you Optima

Nick Khrish and the team at Optima are patient professional and personal They helped me when I was starting up my business and made sure I had the best set up and that I wasn t paying for tech I didn t need They are responsive and efficient with any question I might have and I feel safe knowing that my business is secure and that they are in my corner

Great in understanding the problem and being able to fix the issue re the battery Alos very communicative throughout the repair

The Optima team did a great job diagnosing the issue with our Mac on the same day and kindly prepared a report for our insurance company to set out the probable cause of the device failure Much appreciated Thanks

From the moment Khrish replied to my initial enquiry I knew my Mac was in safe hands Khrish and his team kept me informed throughout the process and completed the task quickly effectively and at a good price I can t speak highly enough of the service I received from Optima - Thank-you Khrish

i brought my macbook pro in for repair and paid 75 00 Next day my computer developed the SAME FAULT and was told it would cost another 150 00 to fix i was told they found additional problems so why not charge me another 75 00 to make it up to 150 00 especially as the original fault was hardware which they did not diagnose on the first visit Very disappointed I took my computer back basically it is still not working and i am down 75 00 plus two journeys there and backupdate on replyI am disappointed by Optimum computer s reply who seem to wish to wash their hands of all responsibiltiy of a truly poor service and blame me for giving them poor review Firstly the computer was never properly repaired by optimum after my first visit They managed to get it started but the first time I turned the macbook off and then on the same problem occurred of very slow boot time or failing to boot Over the next few days after work I trawled the internet forums looking for a solution but none worked Finally on the 22nd of october the computer failed to boot completely after several attempts and I returned to Optimum I am sure you have CCTV ticket and telephone records but I cannot understand how this is meant to support your version of events yes we did call you yes we did visit your store and yes we did receive a poor service Let me quickly compare your service to that of Apple Genus bar in Brent Cross which I visited The Apple technician tried some keyboard start up combinations in an attempt to solve the problem This took only a few minutes at most and yet you did not try this in front of us but preferred to take the computer in for repair eventhough there was a chance the problem could have been solved there and then as will be shown on your CCTV images The Apple technician then hooked up the computer to diagnostics and again within a few minutes found a hardware problem He then opened the back of the computer and showed liquid damage and said that it would be best to take the computer to an independent repairer who could solve the problem with micro soldering as Apple would only replace the whole board The whole genus appointment lasted around 20 minutes That is what I would call a 5 star service I did not tell you what the Apple technician had said because we did not know your company and wether you could be trusted If you looked at the computer and said that we need this and that and would cost hundreds of pounds to repair then we would know to look for another repairer We expected you just like Apple to run diagnostics find the fault and tell us how much the repair would cost I still do not understand despite asking when I collected the laptop first time what you did and cannot understand how you could not diagnose a problem which took Apple Genus bar less than 20 minutes to diagnose I have never left a negative review before in my life and I thought hard and long wether I should start now but I am really that upset

I am very disappointed for the final result of my External Hard Drive Kherish and the team Lied to me and were Very Unclear in communication Before to send the final payment 400 Vat they told me they can manage to recover over 90 of my data they actually manage to recover around 55 of my data They confim they manage to fully recover important documents that I really need it but when the External Hard Drive arrived I discover they manage to recover around 60 of it They also lied to me and say that put the RAW data in a different folder Part 1 Root and Part 2 RAW When I called Khreish and I said that so many of my important data it s missing he told me that Part 2 Raw it s just copy of documents from part 1 most of the part which it s true I don t recommend anyone who has important data to recover to trust these guys Now I have to Pay Extra and to send my External Hard Drive to another Lab in order to recover the other datas I also paid in total 500 100 VAT AMOUNT to them Finally I can confirm that I recover all my data I contacted another Lab from Romania Arad They also lied they didn t replace the damage pieces that s why they can t recover all data They also lied they told me to pay for the missing pieces

Compute screen stopped working I rang Optima with my issue They booked my computer in the next day Ibraheem was polite and professional Explained everything and provided a quote next day front of house service could be improved Receptionist not very friendly

Very user friendly good location