Pepegarden Reviews

Pleasant on the phone speedy delivery However there were no instructions with the Erica bench we had to go online for help and make a phone call to the office section Then it took ages to get one of the main screws into the wood Overall it took about 4 hours to put together This would so easily be solved by adding instructions to the delivery package

The delivery process is not as advised plus the delivery drive just dumped the goods on a broken pallet on my doorstep As I am in my mid 60s and have mobility issues I couldn t move it I had arrange for someone to be here for the original delivery time but couldn t wait around as delivery didn t go to plan plus I was instructed the driver would ring an hour prior to delivery This did not happen

The overall ordering communication administration was pleasant informative and helpful The product ordered was exactly what was ordered and was sent efficiently Though the delivery was hazardous Arriving half an hour before scheduled time in the early morning meant I was not dressed The delivery arrived on a crate and left on the pavement outside the garden gate obstructing the paving The angle of the components was leaning towards a parked vehicle at the side of the pavement thus necessitating immediate unpacking as children prams etc were passing on the school morning run without sufficient space and worry of the assembled tumbling It may not have done so as that was how it was packed but not how it seemed Also the pallet was then to be disposed of which was not a foreseen issue My second comment is related to the new chair in comparison to the old on Having built the chair the angle of the seat with the new chain was not right for comfortable sitting and the foot rest angled downwards I have delayed my comments until I measured the new chair seat with the older similar model to find the chains for the back seat were three links longer than the new one Now having replaced the new chain with the old one the seat angle is perfect This may be owing to changes in the chain sent or to some instruction that could not be followed

The ordering process was straightforward Unfortunately delivery was not I took a day s annual leave to wait for the delivery which didn t turn up on the agreed date The furniture turned up for delivery 4 days later which was unexpected When putting the furniture together we were short of 5 screws

It is great but I had a couple of hiccups which I spoke to someone on chat and emailed and am waiting on a response Delivery and customer service was great prior to enquiry

Sales staff were pleasant First iasue was regarding delivery confusion Cancelled but I only found out because I called myaelf to enquire Then delivered a day earlier than expected Luckily someone was in The build was ok except for screws shearing off when trying to fix tall back extension in spite of my following instructions Therefore only fixed with two brackets rather than three A disappointing purchase for price

We are very pleased with our Pepe Lili garden swing chair it was simple to put together and is now used most days It is attractive to look at and is very comfortable to sit in

The product is excellent as always and Pepe staff helpful and accommodating But what let s the company down is the delivery A specific date was requested for an event and the item arrived 3 days late Again when the item did arrive the delivery driver was accommodating and pleasant

Item is good but delivery did not arrive when expected Wited in all day and was not informed it would not arrive until the afternoon and had to wait two more days for delivery hence only giving three stars

We saw the product - Pepe Furniture Protector with sale prices as if ready to be bought - at the RHS Rosemoor show in August Arranging delivery was a bit clunky and it was disappointing to be obliged to pay significant postage Better all round for you to either a have the product available to buy at the show orb ship at no cost to the customer Some hindsight here we recognise but useful feedback we hope