Pepegarden Reviews

Pepe Garden Furniture

pepegarden.co.uk
4.11
98 reviews
Great Rating
Based on 98 user experiences

Rated 4.11 out of 5 by 98 Happy Customers

55.1%
15.3%
20.4%
4.1%
5.1%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 98 reviews

Customers report consistently high satisfaction with Pepegarden, highlighting excellent customer service, fast delivery, and high-quality, durable products. Many reviews emphasize easy assembly and long-term value. A few recurring issues involve delivery delays, missing items, and high prices. Overall, the brand is trusted for garden furniture and accessories.

What customers love
  • Great product quality
  • Easy assembly
  • Long lasting durability
Common concerns
  • Expensive pricing
  • Missing items
  • Assembly issues

Last updated 4 weeks ago

I

Pepe s staff are lovely but I m not

Pepe s staff are lovely but I m not happy with your delivery company Twice they have tried to deliver and twice I ve had no notification so I could choose a convenient time so at the moment I have not received my goods
L

Pepe Garden Seat - Delivery Product

I ordered the garden seat at Wisley I advised that I lived 200 metres down a drive off the road and was advised that this was not a problem The courier company advised that the delivery booked by Pepe was to the roadside I was less than impressed as the pallet weighed 52 kg Luckily the driver agreed decided to delivery by pallet truck to my door As regards the product this was delivered in good condition and was to the standard expected
J

Garden Bench

Ordered a Garden Bench which is brilliant couldn t be bettered would recommend Need to bare in mind the bench needs to be assembled on receipt can t remember seeing this state web site Not happy with service no where on order to advice of needing small delivery vehicle because of narrow lanes Did contact delivery company and advice them of this fact but initial attempt to deliver the vehicle was too big and delivery had to be rearranged
M

Several items purchased

Several items purchased some confusion over what was being delivered and when I had expected delivery in 14 days then was suddenly called by a random courier wanting to deliver the next day day 4 when I was not available We gave our next available day and agreed 8-5 it actually arrived after 6pm Was dropped at kerbside not to the area required Would prefer to leave separate reviews for each item Overall quality is good but was not expecting to have to out if all together myself not what I had previously experienced from Pepe No labelling on screws which caused me up use overlong screws and make unwanted holes in table top about which I am furious
L

Excellent quality but poor communication

The quality of the products are excellent but they are let down by poor communication I ordered 2 seperate items The first order a canopy went astray with their ouside contractor and after not hearing from them for a few weeks I had to keep chasing up the order The second a seperate order was for seat cushions After 8 days or so I was told that the order had been fulfilled but as I hadn t received any tracking details I was very suprised when it suddenly turned up by Parcel Force 5 days later After it was delivered I was then given the tracking details which I though was very poor
M

Disappointed

Disappointed that you no longer supply the canvas canopy for the terassi swing as this mesh one does not cut out the glare of the sun This is my only complaint with it
R

Love Pepe Garden Furniture however

Love Pepe Garden Furniture however we ordered a canopy for our swing We found this had been modified from previous sales The rod lengths we found too short to make a good fitting so my husband modified by extending the rods himself Also the predrilled holes did not line up properly so we had to re-drill So we were disappointed that we had to do these modifications ourself considering the price and feel Pepe should be aware of this
G

Bad communication

Ordered and paid for my Pepe rocking garden chair with a 7 day delivery promise But then didn t hear from Pepe for weeks I thought I d been scammed eventually chased them up to be told that they didn t have the stock and it would be another few weeks Communication was lacking here and I feel that I should have been informed at the point of ordering that there was a stock shortage Now it has arrived I am very happy with it
M

The product is wonderful but

The product is wonderful but there were no assembly instructions or oil in our consignment which lead as far as assembly instructions were concerned to make what should have been an enjoyable exercise a fraught experience
C

The product was not delivered on the

The product was not delivered on the day it was supposed to be

About Pepegarden

Classic and modern wooden garden furniture including swing seats garden chairs tables sunbeds rocking chairs recliners and loungers We are celebrating 35 years of selling our unique quality garden furniture made from long lasting Scandinavian redwood

United States

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