M
Michelle
Really good
Great service very happy
AI Review Summary
Based on 138 reviews
Customers generally report a positive experience with Pets, highlighting helpful service, good product quality, and fast delivery. Many reviews praise the website ease and responsive support. However, recurring issues with delivery reliability, damaged items, and incorrect shipments are frequently noted. Product quality concerns appear mainly in lower-star reviews for specific items like coops and hutches. Overall sentiment is favorable but tempered by courier and consistency problems.
What customers love
- Great product quality
- Easy ordering
- Helpful customer service
Common concerns
- Damaged items
- Missing items
- Poor packaging
Last updated 1 month ago
C
customer
Very good prices and very quick
Website is easy to use fast delivery with tracking updates and great product as usual
I
Irene
Brilliant range of products for
Really good Caroline was always very efficient in answering my queries Highly recommend them
D
Deirdre Coyne
Very fast delivery and quality of items
Very good prices and very quick delivery timesWill definitely be ordering again
J
J Penston
Super happy with sung dog box
Brilliant range of products for puppies highly recommend pets ie
E
Eleanor Hayden
Excellent service delivered within 2
Very fast delivery and quality of items excellent
G
Gerry Farrelly
Very professional know what they re
Super happy with sung dog box lead and brush I will be purchasing again
P
Philip Ryan
Very happy with my on line products I
Excellent service delivered within 2 working days product as specified
D
Declan Doyle
Excellent product easy to adjust
Very professional know what they re doing delivered very next day
A
Alan
Quick delivery thanks
Very happy with my on line products I purchased before Christmas they came will packaged and arrived on time
About Pets
Pets.ie Online Store Overview
Pets.ie is an online store accessible at pets.ie, offering a range of products for pet care. The website is structured into main sections including Dogs, Cats, Small Animals, Chickens, and Wild Birds. Additional categories cover Sale items, Brands, and various informational resources. The site provides multiple channels for customer engagement, including phone support and digital communication.
Product Categories and Inventory
- Dogs: A dedicated section for dog-related products.
- Cats: A dedicated section for cat-related products.
- Small Animals: A section focused on supplies for smaller pets.
- Chickens: Products specific to chicken keeping.
- Wild Birds: Items catering to wild bird care.
Site Features and Policies
The platform includes standard e-commerce features such as a shopping basket, which initially displays as empty, and a checkout process. The site provides links to important pages including the Returns Policy, Delivery & Collection information, Shop by Brand, and a Site Map. There is also a dedicated WEEE page and a VIP Club sign-up option. The website presents terms and conditions, a privacy policy, and a cookie policy for user review.
Customer Communication and Information
Customers are encouraged to contact the business via a phone number displayed on the site. The website also provides specific advice sections for various animals, including Dog Info & Advice, Cat Info & Advice, Rabbit Info & Advice, Guinea Pig Info & Advice, and Chicken Keeping Info. These resources are intended to support pet owners with care information.
Ownership and Technical Details
The site is identified as being owned by Pets.ie and was last updated with a copyright notice for 2026. The website is built on the AB Commerce platform and was designed by Magico. Technical elements such as cookies are used to manage site functionality, navigation, analytics, and marketing, with options for users to manage their preferences.