Pets Reviews

E

eimear

1 year ago

Very disappointed in the quality of the

Very disappointed in the quality of the product there was staines all over it once opened Couldn t find a contact to let them know

M

M Bohan

1 year ago

I ordered a collar for my dog

I ordered a collar for my dog whose neck size is 37 cm I ordered the 35 to 47 size thinking it would be fine It arrived 2 days later Although of good quality it was huge I returned it at my own cost again another 4 I wanted to change it for the smaller size and explained same in an email but I have not heard anything back I ve now spent 9 p and p on a collar that cost 13 and nothing to show for my 24 quid Disappointing won t shop with pets ie in future I d say

H

Helena Mulvey

1 year ago

Good service shame about delivery company

Prompt delivery abs service My only gripe was with the delivery company you used Fastway delivered my parcel to the wrong address and I only got it by pure chance There is no number to contact them only an email address

A

Aoife Coyle

1 year ago

Delivery was shocking boxs left out in

Delivery was shocking boxs left out in rain This means your company doesn t look at the notes colume on delivery slip That ask is there any requirements

K

Kieran Dunne

1 year ago

Your service is excellent But courier service diabolical

Your service is excellent but let down by the ineptitude of your courier I would use your company for all my pets requirements but cannot deal with your courier service Fastway New Ross DO NOT USE THEM

A

Ashley Kehoe

1 year ago

Poor customer service

Have ordered from pets ie loads of times I have 4 dogs and have always found the prices etc very reasonable my last order was for a dog crate for puppy on the 9th October I had ordered the wrong size so wanted to return it not an issue untill the collection of my parcel with fastway they wanted me to drive to meet him with the parcel on the road when I m paying for it to be collected contacted pets ie parcel was eventually collected on October 25th The warehouse is in the smae county and when I asked about my refund I was told I d receive it once it was back at the warehouse today is the 6th of November and I have still not received my refund no response from my last email I will not order from pets ie again due to courier and poor customer service

S

SD1

1 year ago

Missing bag C of screws from the pack

Missing bag C of screws from the pack Also wooden dowel was in a wrong place so we had to saw it off and make do with screws to hold on back Hutch is great when put together but unfortunately with screws missing it made things difficult

H

holy mary

1 year ago

We purchased a dog cage a size bigger

We purchased a dog cage a size bigger than recommended for our dog- a medium it is ok for dog but small Will take responsibility for not checking dimensions but took your advice

I

Isabelle O brien

1 year ago

disappointed with the products

disappointed with the products i felt the pictures deceived the initial marketing would not recommend maybe best to go to a pet shop and see first hand what your purchase before you buy online delivery was disappointing considering it s coming from ireland would not recommend

N

Nuala Clarke

1 year ago

Rabbit hutch

I have been waiting over a wk now for my refund for the item I bought my item was picked up and returned when I email I am told item has not arrived with them and it will take 2 more days to review item i had forwardedemailfrom courier to show they had picked up item also mon to thurs this wk a courier arrived every day looking for same item they were sent by this company and this company I had emailed them to let them know item was picked up for returns very dissappointed and not very good with communicating with their customers i don t plan to shop here again such a rig marole to get refund bk item was so bad quality

Rated 3.55 out of 5 by 138 Happy Customers

Very disappointed in the quality of the

I ordered a collar for my dog

Good service shame about delivery company

Delivery was shocking boxs left out in

Your service is excellent But courier service diabolical

Poor customer service

Missing bag C of screws from the pack

We purchased a dog cage a size bigger

disappointed with the products

Rabbit hutch

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