Phoenixgasservices Reviews

I had low boiler pressure- always on zero for almost 2 years which started in April 2019 when the boiler was actually less than 4 years old and meant the hot water run out too fast so baths were cold Despite numerous visits where they just kept adjusting the pressure which fell faster and faster each time the problem was only resolved last week- on January 22nd 2021 when the filling hose was found to be faulty and was replaced Yes they are nice people but why did it take them almost TWO YEARS to diagnose and resolve this problem Also because the boiler is in a bedroom and they don t wear shoe coverings my light coloured carpet is now filthy

I am a tenant with Homesplus initial visit Thursday 9th May Boiler needs a pressure relief valve I have now been without heating or hot water for 7 days Homesplus have asked them to contact me they haven t I have emailed the management team with 100 years experience no response Friday 17th May still no responses So latest update Homesplus have again asked Phoenix to contact me directly but haven t If they don t attend today I will have been without heating or hot water for 12 days as they won t be out till Monday if I m lucky ShockingI had already tried to email Kirsty the email bounced back So its now 12pm on the 20th May No phone call as promisedNo update as promisedI received an email from the MD on Friday after ignoring my previous email assuring me he has spoken to the team So if your team dont respond to you culturally you ve got problems Now before you comment I have not emailed Kirsty I submitted my details to you via Trustpilot as requested so as with other negative feedback you attempt to blame the customerSo I ve upgraded the stars because after a bad start the engineer that visited was outstanding solved the initial problem but found another promised to come back 2 days later and did All business are only as good as its people and this engineer is a credit to your business He was informative helpful and polite give him a bonus