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Fonehouse Reviews

Best Mobile Phone Deals & Cheap Contracts | Fonehouse

fonehouse.co.uk
3.57
140 reviews
Great Rating
Based on 140 user experiences

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Rated 3.57 out of 5 by 140 customers

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AI Review Summary Based on 139 reviews

Customers consistently praise Fonehouse for fast delivery, great pricing, and helpful, professional service, with many noting seamless online purchases and responsive support. However, several recurring complaints highlight issues with trade-in valuations, delayed or problematic deliveries, faulty or refurbished phones sold as new, and poor communication or resolution in after-sales service. The overall experience is very positive for purchases but mixed or negative for trade-ins and some support cases.

What customers love
  • Great prices
  • Easy ordering
Common concerns
  • Faulty devices
  • Trade-in issues
  • Misleading offers

Last updated 3 months ago

W

Helped me move my number over

I was dreading the whole porting business but Sarah talked me through it step by step and stayed on the line while the transfer went through. Old number is working on the new handset already. Really appreciate the patience.
Positive helpful customer service number porting patient support successful transfer friendly staff
J

Callum fonehouse

Callum was very helpful friendly and very clear understanding Great work callum you gave us a good deal and made it very quick easy Thank you
P

My dealing with fonehouse was great

My dealing with fonehouse was great start to finish full knowledge and advice was given by my sales person Joshua Henry will be back in touch in December for my daughters new phone thanks again
J

I recenSeamless and Reliable Online Phone Purchase Experiencetly purchased a phone online

I recently purchased a phone online from Fonehouse and the experience was excellent The website was easy to navigate and the checkout process was smooth and straightforward My order arrived on time and the phone was securely packaged arriving in perfect condition Customer support was readily available for any questions making the experience feel personalized even though it was online I highly recommend Fonehouse for their reliable service and seamless online shopping experience
V

Very easy and very professional to deal

Very easy and very professional to deal with All was very straightforward for me
L

Really great customer care from

Really great customer care from checking I received the phone changing my date for delivery for me and great advice in sim porting Very easy to get through to customer service Amazing would recommend to anyone along with great price
A

Order enquiry

Great company Had a enquiry regarding an order Dealt with promptly by Kayla Wilson at Customer services Would recommend this company
R

Excellent prices and fast delivery

Excellent prices and fast delivery Updates via email on the status of my new phone were great and I received it the next day
M

everything was smooth and trouble free

everything was smooth and trouble free as usual but the best part is the price which was considerably cheaper than the service provider i am contracted to i wouldn t hesitate recommending fonehouse for a good deal on the handset of choice
M

chelsea helped me find a phone to renew

chelsea helped me find a phone to renew my contract and give me the best prices suitable for me very helpful and listened to exactly what i wanted

About Fonehouse

Get the latest and greatest mobile phone deals & contracts at Fonehouse, all with FREE next day delivery! Best prices guaranteed! All the major networks and big brands such as Apple iPhone, Samsung and More - Buy Online Today!

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