Posteitaliane Reviews

Poste a Fregene 15 persone a fare la fila 1 sportello aperto 15 people queing at Fregene Poste 1 desk open only it is shocking

I am from Ireland and touring Italy in a camperven I posted a birthday card and gift to my nephew in Ireland and it never got there Shame on the Italian postal service Update to above post The card arrived in Ireland but the gift had been stolen from the envelope Check your staff Post Italiane

I had a negative experience with Poste Italiane at two stages 1 I am still waiting for an EXPRESS package from abroad which was sent on 14th February Via the national post service abroad Apparently Chronopost took over the parcel when it arrived to Italy but the post office cannot confirm this fact since they are unable to identify the tracking number 2 I tried to contact both Poste Italiane and Chronopost Customer Service Poste Italieane was unable to locate the parcel Chronopost chatbot was completely useless it kept repeating that my parcel has been delivered and tried to offer OTHER services Then the customer service on the phone directed me to the sender - who is a private person not a company Strangely when I presented the sender s reference number the conversation suddenly stopped Then in email I got the same response again package has been delivered and when I asked any kind of proof a document signature an address or anything the conversation in email again STOPPED There is no way to ask compensation they blame the sender for I do not know what reason P S I was AT home on the stated date and hour of delivery since I was waiting for my package Noone called me on the phone noone rang my doorbell nothing happened 150 EUR lost thanks to who knows who I strongly disrecommend the company

It was my first time sending something to Italy for a friends birthday I sent a small package with presents on the 3rd August and was told at the post office it should be there within a week which was great But when I saw the reviews I literally lost all hope that the package would ever get to Italy As soon as it arrived in Italy on the 10th there was problems reported and missing declaration which was odd as I declared everything I emailed Poste Italiane and they came back to me quickly confirming that I needed to provide declaration and that the Post Office had to confirm that what I was stating was in the package was true After a bit of back and fourth I basically had to go to the Post Office fill out another declaration and send this over to Poste Italiane This still wasn t sufficient and I had to state again for the third time what was in the package who I was sending it too and so on They also said that the package had to be opened by the sender myself with the postal operator who can verify what has been reported So I believe that nearly sent the package back to me for verification which is crazy At this point I was fed up and it was the 17th and my friends birthday is on the 26th so I told them to open the package themselves so that they can verify what I was saying was correct After this email I was told that they would get back to me then all of a sudden my package was processed the next day and delivered to a nearby post office in Italy Unfortunately my friend had to pay to collect this and all the presents was opened as I had instructed but nothing was missing or damaged Personally I wouldn t use Poste Italiane again but they was quick at responding and eventually got the job done -

EDIT 17 Dec Package has arrived in Denmark Poste Italiane site is down Changed to 4 stars EDIT 16 Dec no tracking at all Servizio momentaneamente non disponibile riprovare pi tardi Dec 15 2020 I am expecting a package from Italy but it has now been at Posteitaliane in the country for 16 days and is still there I can t complain because if you want to contact the Posteitaliane from their site you need an Italian phone number which I being a foreigner don t possess Date and time Processing status Place28 11 2020 10 41 Taking charge of the post office Post Office Mozzo Via Guglielmo Lochis 5 24030 Mozzo BG 28 11 2020 12 07 In transit Hub BG 30 11 2020 17 12 Work in progress at the Postal Operations Center Milan MI 30 11 2020 19 30 In transit at the Postal Operations Center Milan MI 03 12 2020 15 54 In transit Bologna Hub Espresso BO 04 12 2020 06 05 In progress at the International Exchange Center Milan International Exchange Center Gateway Poste Italiane

I am changing the rating from one to four stars because I managed to get the parcel finally They deposited it at the local post office after two delivery attempts I wasn t notified about delivery and so was not at home The Italian shop owner was very kind to have contacted them and this is how I got to know that the parcel was deposited at my local post office It took quite a but of a stress to receive it But the key thing is that I got it and it didn t disappear

Fast service good track trace

ordered from US it arrived very quicklytook just 10 days ordered a hinata naruto plushie 10 10

In the last 3 months I have bought 2 jackets from Italy the last one on the 1st of feb received today on the 11th both arrived smoothly no issues surprised about the bad reviews

My package arrived 2 days early No problems at all It was sent from Italy to California and took about 20 days And it was a big box too Overall I m happy with my experience with Poste Italiane