Reboxed Reviews

They don t tell you what exactly the battery health is but buying a premium condition phone I assumed it would be good but sadly it was only 87 and the battery drains very quickly which is stressful as a parent of the 13 year old user when she is out and about Otherwise the phone was fine

The battery was so depleted it needed replacing 79 phone over heated and charger when attempted to charged I either waited for replacement or refund both taking over 2 weeks or go to apple and pay 70 for new battery same day repair so that s what I did The phone cosmetically was faultless had I paid extra for premium quality They claim all battery are no less than 80 But in their defence they sent me another phone 86 health so they conscious about keeping the customer happy which in itself is priceless they redeemed themselves

Absolutely awful experience Sold my phone took 5 days to receive the pack by which time I only had 2 days to post it before the offer expired Couldn t sign into my account customer service none existent I raised this and another point but yet they ignored me being unable to sign in When I do get a response from Customer services it s 2 days later live chat isn t live chat and there s a message back on April 11th Had an email to say my sale had completed 3 days ago still no money in my account and no response to my emails Finally got my money after 3 days but had to chase it several times Customer support needs improvement wouldn t use again

The phone I ordered turned out to be not in stock due to a warehouse issue Nearly two weeks later I was told they d give me a free upgrade to double the memory but then eventually shipped the phone with the original memory size by accident The phone arrived in a slightly disheveled box that looked like it had been packed in a rush They offered a 15 discount in compensation I can confirm the phone itself is in a pristine state and fully functional Despite all the issues the support team were always responsive

This is my second purchase from Reboxed The first was perfect great phone delivered in 2 days Sadly this second purchase wasn t a good experience Delivery took 2 weeks and involved multiple emails chasing a response update and when the phone finally arrived it was faulty Returned and got a refund another week lost

Communication is apparently a weak point They have cancelled my order without telling me so I was waiting days for my new phone until I decided to contact them only to realise ithe order was cancelled Not Good Edit after reply If I hadnt t contacted your customer service team I would never knew that something was wrong The order was canecled without any notofication or courtesy call The point is that if you have such a system in place you should contact customer and let them know there is some issue but not just ignore it as you did I won t be using your service anymore and will let all my friends and colleagues know about this poor customer service

Great idea recycling technology Outward appearance of the phone was as described - no marks or damage Battery health not as advertised and required replacement The cost of which was refunded by the company after many emails Would have preferred having a contact number to call

A three star performance from REBOXEDA great product but they assume all customers use Apple products because the charging cable is not household friendly A simple usb to phone charger surely works for everyone No problems with the phone though and don t be put off by my review Thank you for your reply but that is not helpful if i need the correct product to charge

I have bought an iPhone from them now the phone either has a fault or its not set up properly I have emailed customer service but reply as yet not happy

I bought a phone which was as described but their system ignored my money off code however after a few days of emails they resolved this So I sent my old phone in to sell them it is absolutely spotless and has lived in a case with a screen protector since day 1 I received an email claiming they have a slight snag with its condition NO explanation of what is wrong with the phone and it doesn t match the description so do I want to accept a lower price Again I had a code for more money for my trade in that I used which was mysteriously missing off this new offer I have requested full details and photos to prove to me what this snag is I await a reply from them but they do not like using codes they issue you to entice you to use their company The phones are good quality their systems and services aren t As a pro tip to reboxed you need to be MUCH more honest with your customers and provide them with PROOF of your claims the item is not as described in fact I would count on that being a legal requirement too May be interesting to see what trading standards have to say about it Otherwise people will naturally think you are pulling a fast one and are not a trust worthy company I shall update my review once I receive a reply UPDATE After a lot of going back and forth I accepted a new revised offer for my old phone which they dutifully sent by PayPal and I ended up with less money then they promised as I assume PayPal took its cut This is a good company to buy a phone from but stick to selling a phone on eBay as you ll get a lot more for it