Retailmerchantservices Reviews

Retail Merchant Services - Reliable & Secure Payment Solutions For Businesses |...

retailmerchantservices.co.uk
3.56
138 reviews
Great Rating
Based on 138 user experiences

Rated 3.56 out of 5 by 138 Happy Customers

42.8%
13.8%
14.5%
14.5%
14.5%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
P

Customer service advisor helpful

Had a few issues with our billing statements not been sent then we were over charged for two months despite a few phone calls to try and sort it out However we finally spoke to Dan who was very efficient and thorough getting our statements emailed across and sorting out our refund he also kept us updated by email as to what was happening and kept in touch so he knew when our money had been paid Very helpful polite and a pleasure to speak to Thanks again Dan
H

Excellent Customer Service

Customer service advisor helpful professional and was able to fully complete my enquiry
J

Thanks to Melvin I was able to get my

My contract with RMS had come to an end and my terminal old and faulty I spoke with Kareema from Customer services who was most helpful She is upgrading my terminal to a mobile one with a lower monthly fee and has reviewed my rates with customer loyalty taken into account I am now looking forward to a new terminal and lower monthly costs Thank you excellent service
E

Michael Fortune was extremely helpful

Thanks to Melvin I was able to get my new machine up and working quickly Very helpful support with clear instructions and a successful outcome
S

Thanks Melvin for your help today with

Michael Fortune was extremely helpful and patient Many Thanks
K

Kareema Mohammed sorted out my issue

Thanks Melvin for your help today with both our card machines misbehaving Good clear instructions and patient support Thanks
S

Excellent speedy help and support from

Kareema Mohammed sorted out my issue without any problem She is very professional and polite Thank you very much
M

I had trouble setting up the new card

Excellent speedy help and support from Kareema thank you
C

Great service

I had trouble setting up the new card reader and Dan sorted it out very efficiently and was extremely knowledgeable about every question asked he was calm and pleasant Top man
M

Visa machine not working

Visa machine not working trying for 3 months to get it fixed or replaced but would be the worst customer service ever if we actually got ANY customer service Weeks trying to get through on the phone non-existent numbers no answer permanent hold Multiple emails with auto-response saying they would contact us within 5 working days Liar liar pants on fire We are actively trying to get our visa machine moved to any other company in the world and then we will be absolutely delighted beyond belief to give these complete and utter gobshites the two fingers and block their rental direct debit

About Retailmerchantservices

Retail Merchant Services award-winning payment solutions are used by thousands of businesses throughout the UK and Ireland.

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