Rivieratravel Reviews

Just returned from Lucca Portofino and the Cinque Terre Group of fifty far too large for one leader Leader seemed to be on holiday not tourists Awful experience for group on disorganised and poorly communicated instructions if anything at all said Felt let down after many previous holidays with Riviera Food provided very poor as was organisation of visits and awful Genoa accommodation Will never use Riviera again after this experience

Very poor service from RIVIERA TRAVEL W e have recently returned from the Hotel Cristallo at Lake Garda with RIVIERA TRAVEL and have complained about the standard and quality of the BUDGET Hotel which was very poor the food very basic and bland with little or no choice and which had to be ordered the day before The hotel room was dark extremely hot and small be aware that if you share rooms you have a very small 2ft 6 inch single bed I complained to RIVIERA TRAVEL on our return and much like the hotel food the reply was extremely bland and formulaic and suggested that it was our fault for expecting better If you book through RIVIERA TRAVEL do your own research into the hotels they use i wish we had I feel that our 7000 holiday for a group of 5 was inadequate and not what we expected

Wondering why you re advertising no single supplement on some river cruises and when I check they are in some cases double the price It s not a question of me having selected a particular cruise that does carry a single supplement these are cruises flagged up by Riviera on the website as not having a single supplement Very misleading Please explain

We booked a cabin but flights had run out So a flights were required to be found These were found but we are still waiting for official confirmation We cannot use the manual email confirmation to input our passport details etc I have been calling the office to be told they will be sorting their system out and will send out the auto confirmation Still waiting with 7 weeks to go

My wife and I took the escorted tour of New Zealand in November 2023 There were many wonderful sights but overall the tour was an ordeal There was scant disregard for our safety and well-being For instance at the start of the tour before we boarded our coach at Singapore airport it was obvious that two of our party were seriously ill and very infectious The tour manager and subsequently the company insisted there was nothing they could do Apparently it is the customers responsibility to decide if they should travel or not The outcome was two travellers admitted to hospital one in intensive care and 4 others spending time in hospital Many of the rest were very poorly and missed elements of the tour as a consequence My infection turned to pneumonia and I was very poorly for 4 weeks Worse than this our cruise around Tasman Bay was in a boat open to the choppy seas We were soaked There was no safety drill and no life belts or floatation devices were evident Boarding the vessel was by a risky gang plank hinged in three places There were 44 people on our tour This was a huge shock There were numerous toilet stops and huge queues for lunch at cafes which were unprepared for such numbers Sometimes the time allotted was insufficient to enable guests to be served before we boarded the coach again Riviera say that they make no promises about numbers on any tour The so called experienced tour manager had never led a tour of New Zealand His communication skills were poor and instructions were often contradictory and ill-informed We often arrived late to find our destination about to close or even closed Sometimes he did not know where the main attraction was Even worse is the response to our complaint to Riviera Travel Most of our evidence was simply ignored Their mantra that no-one else had complained make the Post Office look like a bunch of amateurs

Returned from Lucca and Genoa with Riviera Our first experience The group was very large The food in the first hotel was very average Not that Italian experience one looks forward to Even when taken to a local restaurant it was very basic and a cheap option pasta Personally we had no problem with the hotel in Genoa which was old and had character The guide made the big mistake of talking it up so that expectations were high The boat trip to the cinque terra was very disappointing due to the hoards of people there Especially in the middle of the day

When I called I had a hold on a holiday but hadn t paid or booked When the call was answered the sales representative said you ve come through to the wrong number and didn t seem to want to help as it wasn t a new sale At the end of the call she didn t say thank you or goodbye just put the phone down I emailed an official complaint on 10th March and have not had a reply or an acknowledgement from Riviera Travel a week later I think when the holidays are expensive we have paid over 10 000 your expectations regarding customer service are understandably high Such a shame

Ive just booked my first holiday with Riviera Initially I was told there was no problem flying from Bristol even though it was not on the list of airports I went ahead and booked but was told I would be classed as cruise only would not be able to use transport from airport to ship and would have to wait until 5pm to board the ship even though everyone else would be allowed on Not acceptable I have now changed to fly from Gatwick which involves me in two overnight stays at the airport and two extra days travelling back to Somerset

Hotel room in lake Garda was the worst hotel room I have ever stayed in with a concrete wall directly outside the window and so claustrophobic that after a couple of nights I paid to move no equivalent rooms available to an alternative room just so I could get some daylight Riviera wouldn t even cover the cost of the room move because I hadn t complained on day 1 This is not how a good company should respond when a customer has been given a bad experience Needless to say I won t be booking any more holidays with Riviera

Very disappointed Due to go to New Zealand in September but Riviera travel withdrew holiday due to low numbers Told by phone but nothing in writing I took out an insurance for this trip with another company who refuse refund As it cost 260 I requested Riviera travel pay me as it was them that cancelled So far they have refused 21 4 2023Although Riviera travel have contacted me they are still refusing to acknowledge that I am out of pocket because of them Therefore am taking dispute to ABTA