Rivieratravel Reviews

Award Winning River Cruises and Escorted Tours | Riviera Travel

rivieratravel.co.uk
3.57
140 reviews
Great Rating
Based on 140 user experiences

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Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 140 reviews

Customers consistently praise Riviera Travel for its friendly, helpful, and professional service, with easy phone booking and knowledgeable staff. Many reviews highlight smooth organization, clear communication, and reliable support across multiple trips. However, several complaints point to issues such as poor accommodation quality, misleading inclusions, large group sizes, and problematic booking processes. Negative experiences also include flight disruptions, unresponsive online systems, and insufficient compensation. Overall, satisfaction is high when expectations are met, but recurring operational flaws lead to significant disappointment.

What customers love
  • Friendly helpful staff
  • Easy phone booking
  • Professional service
  • Knowledgeable advisors
  • Smooth organization
Common concerns
  • Poor accommodation quality
  • Misleading inclusions
  • Large group sizes
  • Problematic booking process
  • Flight disruptions

Last updated 1 month ago

V

Efficient and pleasant

Both members of staff with whom I dealt were very polite and helpful I was particularly impressed that the checks for availability of hotel rooms for a single traveller were carried out within 24 hours - there must have been several hotels to contact
V

Very friendly staff

Very friendly staff Visited Greece with Riviera in March and enjoyed it so much are off to Seville with them in September
J

A quick and easy process

A quick and easy process We made the booking over the phone to ensure we could ask any questions It was a very positive experience Our Riviera contact was very helpful and was a delight to talk to
R

Not the first time and will not be the last

What we wanted and a very reasonable price When contacted the person provided all the answers More importantly when we told a friend we are going on the trip they extolled the quality of the trip they had also made
A

The best of Japan Tour

We have just returned from Japan and could not fault the trip The itinerary was well planned and hotels excellent Our tour managed Paul was first class with an excellent sense of humour and went out of his way to give short tours at each new destination if needed Our local guides were also brilliant especially the lovely Juri on the Tokyo leg Even our bus driver was charming We would highly recommend this tour as a taster for Japan
J

Excellent advice

From the point of initial contact Riviera have been extremely helpful with advice and guidance towards our forthcoming holiday The brochure for European Tours sets out fully the extent of the various itineraries and the ease of which to follow is a bonus Looking forward to our next escorted tour very much
M

This is my third booking with Riviera

This is my third booking with Riviera Every time I ve had a very good experience Friendly and helpful staff Sending out confirmations and information as soon as an enquiry or booking is made
J

Ease of contact and efficient answers

Ease of contact and efficient answers to my questions Also when I booked your staff were courteous and helpful
L

Excellent service

I have been on holidays with Riviera twice before and they were excellent Having browsed a tour of classical Italy I was tempted to book it there and then but wanted to discuss it with my husband who was away first I was a bit concerned as I know that this holidays sell fast I later received a call from one of the company s sales executives Laurie Mathieson He was really helpful answered all my questions and offered to save to holiday over the weekend until 6pm on the Monday I ve now booked Thank you Laurie and Riviera
S

Very helpful in sorting out our problem

Very helpful in sorting out our problem - thank you

About Rivieratravel

Riviera Travel Award Winning River Cruises and Escorted Tours

United States

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