Rivieratravel Reviews

We have just returned from the holiday in Classical Spain with Riviera Travel The sites themselves and the allotted guide were good However there were 49 people in the group This means that things like coffees toilets take a long time and it is not easy to hear the guide when out in a group of this size RT did not provide the guide with a head piece and audio sets for the clients when out However our main disappointmentwas with the hotels which were mediocre and not what we expected at all definitely only 3 star The hotel in Seville was particularly poor with black mould in the bathroom It is a very cheap hotel Members of the group spoken to concurred with this view The flights were also changed so that we arrived late at night in the dark and missed any opportunity to see Mijas Quite a number of the lovely group had expressed their dissatisfaction with this to RT with little appreciation in the responses received A full feedback has been sent to RT who now take 4 weeks to respond There are many aspects of this tour that could be improved which is a shame as the sites visited are fascinating We are not expecting much in any response from RT

I m quite disappointed I was recommended Riviera after finding Titan and Great Rail have dropped their standards I d booked the Maritime Canada trip September 2023 fly from Heathrow I live in the North West and Fly from your local airport does not include a Manchester shuttle The much vaunted Concierge service is only for cruises So I thought I d transfer to a Solo 4 night holiday in Germany from Manchester Riviera really over 100 per night yep 100 PER NIGHT more than the standard price So single non-cruise non SE travellers are effectively being discriminated against Such a shame I had such high hopes

Agent was polite and efficient when we booked and we paid a deposit to secure our booking the next day-we got a phone call saying the flights had increased and they wanted more money We said ok because we wanted to go I had to phone back twice for a confirmation email as I hadn t paid the extra flight money I said this had not been asked for and I said I naturally thought it would be added to my final invoice Begrudgingly this was done but if I had not chased up the booking I would have lost it a funny way to run a business I hope it s worth it

Have heard vey quickly from Karen Fielding - Customer Relations Manager at Riviera Travel I am very pleased with the Response and will certainly consider travelling with Riviera again Thanks Karen The standard of accommodation did not match the Signature Upgrade we paid for and the Tour Guide offered no assistance when we attempted to move to a more acceptable Room We eventually had to do everything ourselves and it resulted in us having to pay an additional 200 directly to the Hotel to accomplish this

We booked a Rhine River Cruise for my wife s 70th birthday and they forgot to book our outward-bound flights Along with 18 other travellers we were delayed for twelve hours while they booked replacement flights this meant that we missed the whole first day of our cruise

Douro Tiver Cruise Food served at dinner was very poor and to my taste inedible Complaints after the cruise fobbed off Would not recommend if decent food is a prerequisiteAll other aspects of the cruise including logistics and service were good

We have requested information now several times on a possible river cruise and not had any response to our queries Also the website says there are cabins available but a customer adviser said they were all booked We asked for clarification and despite a promise to let us know that day heard nothing Disappointing

The website is problematic and keeps bouncing you out of the page which makes the booking process frustrating The itinerary stated the hotel being offered for Dresden and it was only after booking the tour when the confirmation email was received that we discovered we were booked into a different hotel Not a huge problem for us but we felt we had been mislead

I had intended to extend the holiday by flying to Lisbon before the cruise and spending a few days exploring the city My conversation with your office made it clear that I would have to book flights hotels and internal travel myself I hoped that you would be able to organise some of the extension items for me

Poor website for booking the holiday We had booked the cruise we wanted then asked to login When we did this all our holiday booking disappeared so we had to start again This was incompetent and indicated a website in need of considerable improvement