AI Review Summary
Based on 131 reviews
Customers frequently report excellent service, professionalism, and helpful staff, with many praising specific agents for responsiveness and reliability. Conversely, several reviews highlight poor communication, slow processes, hidden fees, and dissatisfaction with property management or post-sale support. The experience appears highly dependent on individual agents and branches.
What customers love
- Responsive agents
- Good quality
Common concerns
- Hidden fees
- Slow process
- Overvalued property
Last updated 3 weeks ago
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Tina Cleary
It has been an absolute pleasure working with Romans in Woodley Filip is very sincere and hard working and makes everything run smoothly and answers everything quicklyWe have also been impressed with Olivia too Thank you Romans
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Nikki Sloan
Selling our property
Vasco has been so helpful in guiding us through the start of our selling journey from advising us about EPC certs and helping us to download an app to process ID He also arranged an amazing set of photographs which we are so pleased with The property only went live yesterday so we can only wait and see The main thing we appreciate from Vasco is that is keeps us informed on a regular basis Many thanks again
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Julie
Excellent service
We have had the pleasure both of letting and then selling our property through Romans - and the service we have had on both counts has been exemplary Christine and her lettings team were absolutely meticulous in handling the various housekeeping issues which arose when we were renting out our house When the time came to sell Alice and Jordan on the estate agency side of the business were most professional and helpful and at all times on top of the whole process of managing the sale We remain extremely grateful to them for the excellent service we received
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Amine
I rented a property from Romans Lower
I rented a property from Romans Lower Early and I particularly want to thank Dhruv for his great professionalism and help as the whole process and experience was smooth quick and enjoyable He was caring and understanding my needs and constraints and he even stayed over time in the office to let me come collect the property keys as I was late Again thank you Dhruv and Romans
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Sarah
We recently used romans to secure our
We recently used romans to secure our property in Windsor The process was seamless and professional Mia was really helpful and efficient A stressfree experience Thank you
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Michael Crockford
Moving out review
I would like to mention my experience with services has been outstanding during my time at 26 lime gardens maintenance issues have been smoothly done with the least amount of worries I can only thank Denise Hurns for all her professional help Regards Michael Crockford
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Alex Tuiu
Jordan and Jake were very helpful and
Jordan and Jake were very helpful and alway easy to reach out to The whole process of purchasing my house was very easy and it didn t took a very long time I would definitely recommend them and if I need to sell or purchase I will definitely contact them
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Komal
We bought our first home with Romans
The move manager Kassandra hopkins and Carl at the windsor branch have been excellent All queries answered the whole buying process was very smooth My agent Molly and Carl are fantastic I would highly recommend Romans for buying and selling We have dealt with other agents a few months earlier and they were appalling we were lucky to have Romans deal with our purchase We cannot wait to move into our new home thanks to Romans Best of luck to everyone at Romans in Windsor
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Beth Robertson
Myself and my partner are beginning our
Myself and my partner are beginning our first home Nathan has been incredibly helpful and reassuring He is always free to answer any questions and is just amazing
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Sindia Bedaysee
Nathan Poulter
Nathan Poulter - Helped me with the process of securing my property- ensuring all was in order for us to get the keys by the available date He really made our journey very smooth and reassuring Nathan was very professional friendly and an understanding kind person who helped me get things sorted even when we had a little hiccup and delays on our end He did his upmost to keep us in the loop through out and to ensure everything went according to plan till the last stage of us getting the keys Thank you so much Nathan we really appreciate all your help and effort
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