Romans Reviews

Rented a new home although ready to move into there were no services available broadband bin collection etc Appreciate it is a new build but given the fact I was pushed into completing as the Landlord would not wait I feel absolutely disgusted with Romans behaviour hopefully will never use them again People who rent from them BE CAREFUL

If I could give no stars I would The communication is terrible I have been a Tennant with one of their managed properties for over a year They don t respond to our calls or emails unless we chase several times Then it still takes weeks Everything they respond with is incorrect and not relevant to our contract or property we have never received information that is correct or useful Avoid at all costs you will waste days of your life trying to get a simple yes or no answer that is factually correct

Been treated very rudely over phone as we were on holiday for 10 days after a viewing and putting our offer we kept explaining our situation that we are on holidays and will be back but this person named Adam Colvim kept calling and pestering inspite of us explaining him so many times and finally asked us to never call again Is this the kind of customer service you offer do you not understand someone s personal space we would take this bigger as we have call recording on the phone and make a formal complaint sad to see such behaviour

Initial branch manager confirmed a term of sale with my buyers that I did not agree to Despite regularly and consistently stating this via phone and email and through my solicitor this term was not resolved I felt like Romans were neither listening nor representing my best interest just pushing for the sale Ended-up costing me although Romans shared a small part of the cost after admitting fault Not great If I could do it all over again would I choose Romans Absolutely not

pretty much dross from the top down I do not advise using this company to manage your lettings They mishandle nearly every aspect and communication is terrible Sadly they also do not take complaints seriously and just make excuses I had to go all the way to the Property Ombudsman that upheld every aspect of the complaints that Romans chose to ignore a 2 year process Be warned

60 Getting a third party to ID check what a rip off never been asked previously to need to pay for this as a buyer and no one I know has either Organise the stop of using Lifetime Legal and refund your customers the money taken for an unjustifiable charge Our solicitors can prove who we are and the legislation states the ID check needs to be done on completion not at offer accepted stage Terrible service

I am very disappointed with this company Romans it has been without hot water for two months they cannot fix the problem And we also have two children as you understand it s very difficult to pay myself 1 500 on time and they don t come to fix the water Does anyone know who to contact or seek my rights in court we are very disappointed and depressed and feel terrible this is not normal I never want to use their services again they are terrible Please if anyone can help in any way

Absolutely disappointed with the service from Romans After being told repeatedly for over six months that they had buyers interested in our bungalow I decided to give them a chance even lowering our asking price by 50K for a quick sale based on their assurances Despite all the promises not a single viewing was arranged Communication was terrible and it felt like they did nothing beyond just listing the property on Rightmove something anyone can do for a fraction of the cost Professionalism was lacking from the start the agent took pictures using his phone which were then used in the marketing It felt like there was no effort on their part to actively market our property or follow up with potential buyers If you re considering Romans be cautious Ask for guarantees on the number of viewings they ll arrange or you ll likely end up wasting your time as we did

This company have recently taken over Gibbs Gillespie and are a shocking company They keep rental money from tenants for at least 3 days before handing it to landlords and male every excuse to try not to release monies on time Internet banking is instant so they are just being greedy and underhand keeping monies for so long We have 4 properties with them and will be moving them ASAP Gibbs Gillespie were a fantastic honest company to work with such a shame they have been taken over by sharks

When we moved in we were renting through Drummonds Drummonds then sold to Romans and there the problems began Drummonds were OK about fixing things but when they were sold out Romans would fix things as they saw fit We told them that moss was growing in one wooden window They only replaced it when the law changed and they had to The garden shed was part asbestos When the roof was damaged it did not get repaired When one of the walls was rot damaged it did not get repaired either We explained to the person who Romans sent to carry out the inspections that the triple trunk Leylandii tree in the back garden was too tall and needed chopping down she seemed to think that it was not a problem Later on one of the trunks fell down into several neighbours gardens When the washing machine and fridge both stopped working we told them that this had happened I had my own washing machine and fridge I had brought from a previous place where I had lived I installed them and put the washing machine and fridge that had stopped working in the leaky shed We had an inlet pipe into the toilet leak several times Each time it got repaired except for the last They left it leaking and we put rags down to mop up the water I tried washing them in my washing machine and the rags disintegrated blocking up my washing machine so it would not drain The washing machine outlet was connected to the bath and sink so the sink blocked too I opened my washing machine up and removed the lump of rag that was causing it to not drain I put gaffer tape to tape over the pipe connected to the bath and sink and then plunged the sink unblocking it I contacted the council They forced the owner to get it sorted He tried to get it paid for by his insurance They sent someone to view the property and they representative asked me about the problem The answers I gave her resulted his insurance either refusing to pay out or only agreeing to partly pay out The owner agreed to have the bathroom redone and when it was the leak was also fixed A plumber who had been called to assess the leak also noticed that the pan connector was leaking This also was replaced The owner was advised to replace the floor in the bathroom but he refused to do that A coil in the boiler spilt and water vented through an overflow pipe onto a neighbour s extension roof He had seen the failure of Romans or the owner to fix things so many times he took matters into his own hands He went to the council who demanded that owner do whatever was necessary to fix the problem When this failed he paid people to reroute the pipe so the overflow water flowed into out gutter Romans did send people to look into the matter and it several attempts before the plumbing company they were using sent someone who realised that that the hop water tank had a split coil The hot water tank was replaced thankfully Near to the end of our time with them the property was due to be sold We reported that both drains were blocked and nothing happened Some of the problems were attributable to the owner refusing to pay for things that needed to be After we moved out one trunk of the Laylandii fell down The property ended up being sold at auction for less than the owner hoped to get for it If he had carried out maintenance the owner would have been able to sell for a lot more