Ronbrooks Reviews

Edited on 17 08 2022 It would be unfair to keep one star review after a meeting with Group Operations Director where he could address my objections and concerns He showed understanding about issues I arise and willingness to put things right Let s be honest little things matter and sometimes they lead to bigger conclusions I also had opportunity to see evidence that work have been carried out correctly which I didn t see before I put this review Therefore it would be unfair if I will keep one star review here It is likely I will change this review to 5-stars when I visit them in September So far my recommendation is to speak to people if you are unhappy with something and try to find solution Originally wrote I had my Toyota Auris on annual service according to my Service Plan I bought a Toyota Auris in July 2021 and decided to go for a service plan in order to make this car roadworthy for a while I visited them on the beginning of August 2022 One of the benefits of using your service was a courtesy car which I m thankful for because it s additional value for their services Unfortunately this additional thing didn t make me happier when I noticed the quality of their service I have a very strong impression that their staff haven t done anything to service my car With probability close to 100 I can state you didn t even check things they should check but they ticked boxes on a sheet of paper Person who filled out the form stated that inspected the cabin filter If this happens then that person will notice that a filter should be replaced because it s dirty and full of dust This filter was also inserted incorrectly before and it s now in V-shape Engine oil should be replaced and oil filter should be replaced too I just had an opportunity to look into oil filters and the mechanic from different place who I spoke to was confident that the filter wasn t replaced recently There was an air filter inspected too which would be beneficial to replace but no one told me about this I know they only carried intermediate service where I have to pay extra for additional parts It s very likely I will pay for these parts if they aren t in a contract but I will have to know about it first I had an impression that they only wanted to charge me for additional jobs They wanted to service my air conditioning and replace braking pads I considered that option but seeing their work so far I m confident they should not touch any car at all How can I trust your staff and allow you to replace brake pads if they are unable to inspect a pollen filter It s one of the simplest tasks to do around a car I think what they are doing is charging every customer for services and they doing nothing or very little It s easy money because most of customers won t be able to check what they have done or what they deliberately neglect to do Most people believe that car specialists such as a car maker are doing a great job They abused their position of trust and it s unlikely they will be able to gain the trust back I ve got my lesson learnt I should avoid to go to Toyota to buy my next car I strongly suggest think twice before you go to buy any car or to service your current car with them

Booked a test drive start to complete took me 3 hrs I was suffocating in my mask Very slow service obvious It was a trainee that service me who took everything slowly I can understanding but detail of my vehicles Reg no provided to me was wrong make it harder work when changing insurance Not the best price didn t lower the price at all since I pay in full So I would said nothing special when Ron brook Mansfield

Ron Brooks Mansfield The wife is after either a Toyota Corolla or a Toyota C-HR - undecided We thought we d pop into Ron Brooks at Oak Tree Lane to see both in the flesh Shouldn t have bothered but you don t know until you try Too many cars taking up valuable sales space - awaiting prep 3 times more than there was for sale Those for sale were scattered amongst awaiting prep cars and most needed a vacuum at that even with prices in the windows Not a good advert for Toyota and definitely won t be buying from there - give me a car supermarket any day

I bought a car from Ron Brooks in Derby John Lord was friendly and professional answered all my questions and the whole process went very smoothly Very happy with my new car and the service provided

I recently purchased a Mazda travelling from Newcastle to Mansfield but unfortunately the spare wheel kit was missing when I got home The issue was dealt with very quickly and collected new kit from Euro parts after a couple of days so regards to Craig and Zain Gilbert Brooman

I cannot praise enough my experience at Ron Brooks Suzuki from start to finish where i was welcomed by Zach a very friendly and helpful salesmen who could not do enough for me with my needs and questions all tended to with no fuss Thank you Zach for making my experience a comfortable and enjoyable oneRegards Neil

We have just taken delivery of our Toyota Yaris hybrid from Ron brooks Ilkeston It is so refreshing to see that old fashioned standards within a modern environment really does matter The staff could not do enough for us and both my wife and I were made to feel comfortable and important A massive shout out to Neil who is such a caring person and obviously has very high standards when it comes to customer satisfaction in fact everyone who we had any contact with was superb This is the first time we have used this company and rest assured we will trust them to look after our car 10 10 well done

I had the most wonderful Customer service experience at Ron Brooks Mansfield I was looked after by Mark Hicklin he wasn t pushy and explained everything in detail The day I picked up my car Mark made it so special with the reveal that I was choked up with emotion Mark has kept me informed since the day I ordered my car and I must say it has been a pleasure We ve had a laugh when I ve been in to the showroom and Mark has been a true professional I will definitely be recommending Ron Brooks Toyota to everyone I know The best experience I ve ever had buying a new car Thanks so much

We have just got our CHR from Ron Brooks Mansfield and would like to take this opportunity to say how well we were looked after from start to finish by Steve He explained everything regarding to the car and paperwork nothing was too much trouble we felt well informed and it all went very smoothly no hiccups A very pleasant experience Many thanks Steve

Steve Williams at Mansfield Ron Brooks was so helpful from the very first phone call to the actual sale of the Aygo He was honest about a few of the cars we were looking at and trying initially keeping in our budget but once my wife saw the car and we was able to up the deposit everything was taken care of paperwork to picking up the car Would definitely recommend No pushy sales or upselling If you want a honest salesman go to Steve