Rtacabinetstore Reviews

The person that helped me was really

The person that helped me was really helpfully with my order and was very nice

Tiffany was very easy to work with and I would recommend her to any customer

Tiffany was very easy to work with and had patience with all our changes She responded quickly to all our inquiries

If I could leave no stars I would

If I could leave no stars I would Worst experience buying online yet There shippers have told me that my order will be delivered every day for 4 days now Every time I call they say that they are scheduled for tomarow Tomarow never comes I ve taken 3 days off waiting because they are coming by freight I call RTA and they couldn t care less You would have to be insane to deal with these people

If I could give ZERO stars I would

I own a custom cabinet shop for 24 years and in the business for over 30 If i could give ZERO stars i would I echo just about everything that has been said on this page I went to RTA because I saw their ads on many home improvement shows and received many emails with sales they were having So i figured let me give them a shot on a small kitchen i was doing BIG MISTAKE I ordered white shaker cabinets preassembled because i didint want the hassel of assembly I thought the cabinets were coming from Pennsylvania but they were coming directly from the manufacturer innovation in Dallas Texas These cabinets are pure garbage everything about them is made in china Junk Hardware Junk plywood and probably assembled with illegal immigrants Nothing but 18g brads holing them together Two cabinets fell apart when i pulled them out of the box Customer service now on week 3 trying to process my claim Bottom line Run away from this firm and the manufacturer Innovation cabinetry

Horrible Design Services

This store is a joke I wanted a quote and design and submitted the paper work they asked for with detailed dimensions and pictures The designer Justin gave me a design with completely wrong layout and dimensions and was a missing wall Then he redid it again and must have still not have read my notes because it was wrong again How many times do I have to say that the sink is on one wall and the stove is on the other wall and cannot be moved I will definitely not be using this company - if they cannot get the layout and dimensions correct in the design process then I cannot trust their other services and cabinets

Poor customer service

The quality of cabinets I received was good but the customer service experience with RTA cabinet store has been ridiculous It took several months and a partial order with another online dealer to finally receive the correct order Once assembled I realized one of the sink base doors is damaged so I filed a claim asking RTA to send me another It s been weeks and I have yet to receive any response They absolutely never follow through Do yourself a favor and use a different online dealer

Be very leery of the quality of their

Be very leery of the quality of their product I wish I has the ability to attach photos of the cabinets I purchased on this review This damage was done by my 14-month-old daughter She was pulling opening and shutting them like a normal child would do I expected a bit of a reduction in quality given the price but I did not expect this What is really bizarre is after showing these photos to RTA Cabinet store they stood behind their quality Since this was not normal wear and tear they could not do anything about it I bought these cabinets 6 MONTHS AGO Unreal give someone else your business please

Why did I not see these reviews before

The shipping took forever and came in two separate deliveries - that was acceptable as long as the quality was good But one of the parts came broken and that took forever replacing as well Finally I installed the cabinets and thought all the problems will be solved till the paints started peeling off I have been contacting the customer service for months and all they have sent me was a chalk pen- which does not cover the parts with missing paints- and I have been sending pictures as they requested and I am getting no answers All they can say is that they will contact the manufacturer but no actions