Scottishfuels Reviews

Domestic Fuel Supplier in Scotland - Scottish Fuels

scottishfuels.co.uk
3.57
140 reviews
Great Rating
Based on 140 user experiences

Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
K

My neighbour and myself ordered at the

My neighbour and myself ordered at the same time to help reduce costs and carbon footprint The driver arrived at my house without enough oil left onboard to fill my tank My neighbour had a delivery a couple of days later and then a few days after that I had my final amount delivered 3 visits that should have been done in 1 very poorly organised
M

Don t promise and not deliver

The ordering process was easy and I was told the order would be doubted by Wednesday With the child snap my oil was running low and I was having to leave the heating off to have enough to Wednesday A few times I went on to the tracker and all it said was delivery by Wednesday On Wednesday I saw the Certas tanker in our village 3 times so was sure my delivery would be completed Alas my delivery only arrived on Thursday at 8 30am No notification of running late
D

I have asked for months that when

I have asked for months that when delivering oil could I please be sent a message to say it s coming as access is difficult imposible if my car is there It never happens and I spend days parking car elsewhere jus in case oil is coming I can t believe it is something so difficult to do When I call with my re year I am always told the will make a note and assure me it is in the system But never happens
M

Delivery not within stated timescale

Delivery not within stated timescale passed from department to department I object to continuous questions regarding the level of fuel in the oil tank With the greatest respect I had placed an order am a loyal customer but that loyalty was severely tested
A

Loyal customer who has had enough now

I ve been loyal to the company despite them no longer being based on Arran but I had extremely poor service this time I ordered heating oil on 23 August and did not receive it until the second week of October This is hopeless for people who need to heat their homes Secondly I paid when I ordered Certas took the payment which I can see came out of my account then have sent me an invoice following delivery Is this a failure of record keeping or the hope that I ll forget I already paid and pay again Really not the service I expected - so bad it is likely to force me to go to a competitor company next time sadly
M

Delivery late again

Delivery late again
M

3 phone calls to get oil delivered and

3 phone calls to get oil delivered and on final call discovered not out for delivery More than a week between ordering and delivering Have to say this was unusual but although people were nice on phone bad service this year
S

Very poor customer service

Nobody answers their phone - tried 3 times and after more than 10 minutes gave up on each occasion - no business can be that busy So for the first time I ordered online and had to wait 2 weeks for my delivery This was never the case in the past and I have been a customer for many years- I wonder what has happened to their customer service sadly it s broken
L

Far too long to deliver and I object to

Far too long to deliver and I object to you lifting my money immediately and not receiving the delivery until three weeks later After seeing the review they want me to get in touch with them so they can look into it I think it s really up to them to contact me
M

You have always been excellent

You have always been excellent but this time our tank was left almost empty your driver said tank was full about 4 weeks ago can t have been after 12 weeks either he looked in the wrong tank or he couldn t be bothered we almost ran out of oil

About Scottishfuels

Scottish Fuels have been providing fuel, lubricants and so much more to Scottish homes, farms and businesses since 2001 and we’re one of the largest oil distributors in Scotland. Visit our website for more information.

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