Secom Reviews

Experts in Security and Fire Safety Solutions | SECOM

secom.plc.uk
3.55
137 reviews
Great Rating
Based on 137 user experiences

Rated 3.55 out of 5 by 137 Happy Customers

43.1%
13.1%
14.6%
14.6%
14.6%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
C

Informative engineer who was friendly

Informative engineer who was friendly polite and courteous
G

Stuart arrived on time

Stuart arrived on time Carried out the alarm service as required Excellent customer service from Stuart This was a repeat service as the original engineer sent to job had no knowledge of the system new to company and no adequate training I have requested that all future visits are made by Stuart it makes the service visit hassle free for me which is as it should be
D

Helpful Informative

The engineer was very helpful and informative He couldn t do enough for us to show us how various things worked and didn t leave until he was happy we understood The engineer was massively approachable and very thorough
K

Secom offer a very good service

Secom automatically book the check up appointments so you don t forget but it s easy to change if needed They arrive on time do a very thorough and professional job Give good advice and prompt responses when needed
P

Annual Service

Our engineer was extremely professional efficient and thorough He phoned prior to arrival then arrived on time and was friendly and courteous throughout He answered all of our questions and we were very pleased indeed with the experience SECOM employ highly skilled engineers and over many years we have always been impressed with the organisation and outcomes of the annual service
S

Great experience

The engineer who came to do the service was excellent Knew his stuff was so polite and courteous Would highly recommend him Also appointment was easy to amend to suit our availability Overall very good experience Thank you
M

Alarm service

Jermaine was very professional I had a few questions and Jermaine explained everything to me very thoroughly and was happy to do so He was very kind and helpful An asset to Secom
R

Engineer arrived on the right day

Engineer arrived on the right day within the agreed time slot Had been to the property before Had the necessary equipment and was able to carry out the service our alarm system as per the contract Left things clean tidy afterwards and was professional throughout A good job nicely done
M

My Alarm service experience with Secom

The engineer arrived on time giving me a call to say he was on his way He was very polite and respectful and discussed with me what he was doing and what needed to be done regarding the routine service I am always pleased overall with the service I get from Secom
M

Administration is poor

I had arranged an appointment for the last in the day and the engineer turned up early afternoon The original appointment was about 6 weeks ago and I followed the instructions to email to rearrange and the engineer turned up anyway The engineers are excellent but the administration is hopeless

About Secom

With SECOM's innovative smart security solutions, from 24-hour CCTV to intruder alarms, we can help solve your security challenges.

United States

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