Sensee Reviews

Whilst half way through the application

Whilst half way through the application process i was literally online doing their assessment I received an email saying Thank you but no thank you and we have too many applicants to tell you why exactly we are rejecting you even before your have finished filling out your application Looking at similar reviews it seems i was spared a big mistake I wouldnt mind but what are they offering you actually Pay for all of your own work equipment and be paid less than many shops pay their floor staff and why just because you work from home Dont forget heating and electricity phone line broadband etc as well Pay for your own criminal check To read on here they want 5 years of pay slips is disgraceful and seems very unethical and maybe even illegal I do not recall ever having a company do a credit check either Who the hell do they think they are actually Maybe they are only taking on the back to work applicants who do 2 weeks of training - govt backed for those unemplyed and on benefits - and it guarantees an interview with sensee I dont like the sound of this company at all They told me to not bother applying again for 12 months Why what is going to happen in 12 months No way

The following is a collection of issues

The following is a collection of issues with this company I experienced personally or heard in passing from reputable sources Workplace Culture and Nepotism Employees have observed patterns where certain individuals with personal connections within the company appear to receive preferential treatment in terms of promotions and opportunities Management Decisions and Cost-Cutting There have been decisions that some employees perceive as prioritizing cost-saving measures over employee well-being and job satisfaction Reimbursement Issues and Unfulfilled Promises Some employees have reported being told to make certain purchases with the expectation of reimbursement only to later discover that these expenses were not reimbursed Additionally promises of rewards for tasks outside one s job description were not fulfilled Unprofessional Behavior The CEO reportedly addressed a middle manager in a manner that was deemed unprofessional in front of the entire team Inappropriate Comments The CTO has been noted for making inappropriate comments including references to adult materials and personal anecdotes Hiring Decisions There was a hiring decision by the CTO that raised questions among employees due to the perception that a highly qualified candidate was not accepted potentially based on concerns of exploitability

Unfair recruitment process

I applied for a role about a two hours ago and got the same response I was afraid of when I read the reviews thanks but no thanks and I have my own equipment l plus experience Anyways

The application process is shitt

The application process is useless I spent hours applying for this job yet they did not even want to give me feedback They said I should apply after 12 months but the thing is If I do not know what went wrong in my first application how would I be able to improve myself and do it correctly That is a waste of time

I am not going to slate the application

I am not going to slate the application process as its what Sensee relies on but relying on algorithms will mean you will lose exceptional candidates just because the computer says no My own personal job history is of many years front line award winning customer service either as an agent line manager or senior manager but I have been rejected I am the kind of candidate companies will snap up and employ during Teams and face to face interview processes because of my experience and then congratulate themselves afterwards on doing so when I clearly show the high levels of Customer Service I deliver every time for which I have also won national awards Yet I am rejected without feedback which is frustrating but as its what Sensee relies on to recruit they must realise good candidates are rejected which is not the greatest outcome for Sensee s clients

Gaslighting extraordinaire poor job support for workers and if I was a client I would go elsewhere

This place is one of the worst jobs I have had in my 40 year career The lying backbiting of TLs and DSMs is legendary as I have heard the comments myself during our coffee mornings I was put out of this place thankfully after scoring very well on my last reviews but this company lies when it says anything as their clients will say anything they want knowing the employees are not their own and they knew I had health issues and the TL tried to stop me from getting the health review any way she could The training as abominable very basic never getting you prepared for what is coming which is scores of angry customers As this company is in bed with every large insurance company in the UK its not surprising the way you will be treated by the customers or the Sens e clients In addition the computer systems are barely passable and the number of calls you need to take are endless so you cannot get back to the old work unless you can multi task and eat your way through the day when you have a chance which you won t This job as many call centres is extremely hazardous to your health so you have been warned I am also a business owner and have been one since 2009 do yourself a favour and take another job start your own business or research heavily on these sites for good honest employers with reputations above bottomfeeders BTW if Sens e is responding to this just know I have requested numerous times to speak about these processes and to date I have received nothing since November 2023 with promises someone would get back I am no longer interested in speaking with you or your gaslighter COO They tell you things they will do and lie through all of it -----------------------------------------------------------NB if you read the response of the company below it points it out black and white that they simply don t care and deflect any negative criticism to accomplish their own ends Again if you take a position at this company it is at your own risk 0 Stars

so I worked for this company for around

so I worked for this company for around 5 months The training is very basic even though I have numerous years in customer service call centre roles that doesn t prepare you for the absolute abysmal way the customers treat you which in tow you cant really blame them when you cant give them a reason as to why insurance has increased when you yourself have no been given a reason which to give the customer Then to be given a power point presentation with paragraphs to read to a customer detailing why the insurance has increased which has no meaning or sense just a company that cant justify anything But enough about that I left the company due to personal reasons and it took me nearly 4 months for them to respond to my emails in regards to getting company software removed from my personal computer which they only responded to after I threatened them with legal action if they reused to do so This is another example of a company that really doesn t care about its staff past or present please do yourself a favour no matter how desperate you are please please don t work for this company with a salary of less than 1200 a month in this economy is not liveable I m expecting some form of generic response from a robot on this but this review is for you to read but please do heed my warning This is not a company you want to work for trust me on this

Not all it seems

Initially saw the job advert on Indeed advertising for a home agent for a premium coffee brand flexible working schedule completely from home Spent an hour filling in the online application which honestly I quite enjoyed mixed it up a little with the layout of questions and the whole process was different to a normal application I was successfully then invited to a teams interview - 1hr long This is then when I was asked a series of scenarios and questions about my previous experience and examples of etc I was then informed it s not about what I ve specifically applied for it s what the company think of me and we re I m best suited which turned out to be direct line insurance nothing was further mentioned about the actual role I applied for nor was this implied upon application process The gentleman interviewing me then proceded to show me the diary for inputting your own hours which during this his own mobile phone started ringing mid interview which I thought was highly unprofessional as they state quite clearly about working for Sensee and protecting client data and information that it s so highly important to withdraw any distractions from your office space whilst his Facebook messenger is ringing mid interview Then informed me I can choose any hours I want to work per day but not guaranteed this as others might choose them hours so then there s a high chance weeks back to back you aren t working any chosen hours So it s basically a free for all within the department and could end up with nothing that fits the flexible role they advertise it to be My overall experience of the interview itself wasn t all bad I felt I answered clearly and structured to what was asked and felt in return I d given good answers from how the interviewer portrayed himself - it s just always the aftermath of huge companies like this Was informed I d recieve an email within 72hrs whether successful or not and gladly I wasn t successful as I didn t plan on accepting the job to work within the insurance department because that s not what I applied for but not a single shred of feedback to be told assume we ve hired candidates that align more with the role my main point of all of this is people spend a lot of time and effort into these applications to not be told were we could of possibly improved or what we lacked I was hesitant enough to apply considering they don t have many positive reviews to show for themselves but thought I d give them a chance Absolutely dodged a bullet