Shell-energy Reviews

Name: Shell-energy
Address: N/A, N/A, N/A, N/A, US
Telephone: +0000000000
Rating: 3.45

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3.45

60 reviews

Average Rating

Based on authentic user experiences

Rated 3.45 out of 5 by 60 Happy Customers

Eunice Munro

6777 reviews

N/A

10 months ago

Thank you Kelly for all your help

Thank you Kelly for all your help today Lovely lady and very informative Thank you

Horrors with shell finally over nearly after a fantastic customer service agent actually listened to me for once Thanks Chloe

This is solely a five star based on Chloe the best advisor I ve spoken to in 6 months and the fact that she s made me feel like I can trust her which is something I don t really have for many shell energy advisors I ve been paying 150 a month to use around 360 of electricity a year and so I rate Shell as a company maybe a 1 star due to having tried to resolve the issue since last august However this advisor seemed to really understand what I was going through she took an hour out of her day around lunch time to try expedite the process to fix the problem before I move out of the property in a month or so and I can t rate this particular advisor any higher in terms of customer service I worked in customer service myself and take pride in being excellent at providing customer service Talent recognises talent and she s done everything in her power to help me get this fixedThe situation is not ideal but she got my bill reduced so it s more acceptable and affordable She even offered to set it to any figure I choose as I m in account credit I chose to still pay for what I m using and wait for Chloe to get this fixed so we can work out what I m owed in total and then perhaps change the direct debit again once I have a clear picture of how much I m owed Again Shell this isn t a rating for you as a company as its unacceptable that it s taken so long to get hold of an advisor who actually helped me with my problem Especially as I m on benefits and have a mental disability Chloe however has managed to take a massive weight off my shoulders today and made me feel like she as a representative was of your company will sort it this is issue with out Only time will tell as the case progresses but hopefully Chloe can rebuild the all the trust that I have lost in your company Thanks again Chloe for being empathetic understanding and helpful I wish more shell representatives were like you Perhaps Shell should have you train advisors as honestly youre the best person ive spoken to at shell I look forward to hearing from you in the coming days weeks and getting this issue finally resolved I know you re just doing your job but as a customer you can t understand how relieved you have made me feel by lifting such a heavy financial weight off my chest It s been crushing me paying 150 a month since it started You ve actually made my day and significantly improved my life today so I mean from the bottom of my head the most sincere thanks I could ever give one As for shell please give this fantastic woman the resources she needs to resolve this problem so this review can reflect not only on Chloe s fantastic customer service but on shell energy as a company too