Shellenergy Reviews

Always great customer service from SHELL

Always great customer service from SHELL ENERGY BROADBAND Seth assisted me to alter the requirements with my account with efficiency politeness and a friendly manner My call was answered very quickly I have been impressed with Shell s customer service ever since becoming a customer

Mindo was excellent dealing with my

Mindo was excellent dealing with my issue Was very helpfull only wish other services were as helpfull she deserves th 5 stars Thankyou Jeanette Lambert

Incredible Customer Service

Spoke to Kayleigh who helped upgrade my Nan s broadband She was incredibly helpful knowledgeable and polite and offered one of the best customer service experiences I have had for long time when contacting a company A credit to Shell Energy thank you

He was very helpful and courteous and

He was very helpful and courteous and professional and promised to send an email update

What makes a huge difference

What makes a huge difference in having to deal with the complexities of contacting a large company and trying to negotiate changes to one s account is - and you already know it if you my age 70 is being lucky enough to be answered by a 5 star customer service person Today I was sooo lucky to be helped by Jack S in retentions he did all the awkward bits for me and co-ordinated with sales behind the scenes to ensure a smooth change over from myself as the account holder to my daughter who needs to register as an Essentials Broadband holder at my address Jack deserves 6 stars actually and I couldn t thank him enough for all his help ShameShell is going to Talk Talk but one hopes the new owners look after such top staff - and reward them well for their excellence Shell has been an excellent and trouble free provider for the 10 years or so I ve been with them

Very helpful

Spoke to a lovely girl very helpful sorted my problems out no worries so michela thank you for all your help very happy

Moved Houses

I recently moved houses and received ny router on time however l had challenges locating the ONT points in my new home Kenan from broadband team was very patient to address every question raised He even took more time to make sure l was ready to be connected Thanks Kenan

about after sales service

overall your after sales service is not great since last October i have had trouble with my internet all the people i have dealt with have been very pleasant the lady i spoke to yesterday a miss tara j is the only one who has done anything positive to sort the problem out very pleased with her

It was only a renewal phone call but

It was only a renewal phone call but the service was great a pleasant and polite conversation with Matt an easy going well informed member of the service team No complaints from me at all

Shell Broadband- helpful experience

The lady was very helpful in explaining the problems with the broadband connection She assured me that the service would be fixed within a couple of hours from their end