Shellenergy Reviews

Welcome to Shell Energy | Home Utilities Supplier

shellenergy.co.uk
3.57
140 reviews
Great Rating
Based on 140 user experiences

Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
W

Customer Experience

After my telephone call was cut off whilst being transferred by Monty in Sales annoying I rang back and was put through by Bakir to Ema in Broadband Retentions Dept Ema was patient polite and helpful in explaining Superfast Fibre 24 and answering my questions Andrew Szlamp
A

No router delivered for upgrade service

Polite gent who sorted out the upgrade to package discrepancy
D

Connection and internet issue

At the beginning there were number of calls i made having spoken to different people each time calls dropped no one called back was all annoying and frustrating as joined Shell from mid Dec 23 with lodz of connection issues However Daniel P was superb his reassuring service taking holistic approach took ownership of problem advices and saw this issue through thanks you Daniel
A

Selina helpful and hopefully has sorted

Selina helpful and hopefully has sorted out my issue Good approach on the phone
G

Initial problem fixed professionally

The router connected quickly but the internet wasn t available on laptop Selina was very patient and helpful and obviously well trained
M

The Shell company are doing very well

The Shell company are doing very well by employing people who are both knowledgeable and courteous The assistant called Gobey helped me to understand how to get onto the website to check my bill He was all of the above
N

The operator Tijara was extremely

The operator Tijara was extremely polite and helpful The line was restored
L

Spoke to a lady called Vedrana V who

Spoke to a lady called Vedrana V who helped me with my problem ie wifi after 4 attempts would like to thank her for all her help this morning Lorna 6234174
L

A lady called Alma M was really quick

A lady called Alma M was really quick and helpful in dealing with my WiFi problem So would like to give her 10 10 and hopefully she gets this Lorna Kelly 6234174 x
S

Thanks for your support

Thanks for your support I found This Customer Service Advisor to be extremely patient with myself He really needed to be It takes alot of also being positively upbeat set the flow tone of the whole conversation which transfered to myself Thanks again I managed to sort it myself today Brilliant

About Shellenergy

100% renewable electricity at no extra cost, exclusive rewards, fuel savings and smart home technology. Because home energy matters.

United States

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