


Based on authentic user experiences
MB
6727 reviews
N/A
1 year ago
Issue resolved
My review is based on the same lack of customer service regarding returning items shipped to the UK They charge 40 do not offer exchanges even for the same item in a smaller size which if actioned within days might negate the the need to pay a 2nd lot of duties for the replacement size But the most frustrating point is they do not assist the customer in anyway to refund the duties on an item which has been returned which is costly and laborious Shopbop reacted immediately to my review explaining the process and resolved my issue - Thank you Shopbop
Andrew
6727 reviews
N/A
1 year ago
First purchase from Shopbop com
Item T-shirt Dsquared2 and Just Cavalli Shipping time from order to receipt 3 days Shipment destination Singapore Packaging White gift box of hard cardboard material T-shirt wrapped neatly Condition of item Item exactly as ordered with all the authentic labelling Comment Happy with purchase and delivery time Will buy from Shopbop com again
6727 reviews
N/A
1 year ago
Satisfied customer
Prior to ordering on Shopbop for the first time i went on this platform to read some reviews about them I personally can not relate toall the bad reviews given i ordered the barrel backpack from the cambridge satchel company and the order has been delivered one day before calculated delivery date Im very happy everything was packed well
Gail Rabinow
6727 reviews
N/A
1 year ago
Great customer servicd
I placed an order but somehow forgot to apply my VIP credit I was aggravated because it was a 40 00 deduction I emailed Shopbop and asked if they could make an adjustment Not only did they make theadjustment but they responded to my email within the hour Greatcustomer service It is a pleasure doing business with them
Miriam Barror
6727 reviews
N/A
1 year ago
Thrilled
Thrilled I ordered a gorgeous straw bag by Mar Y Sol at approx 10pm Dublin Ireland GMT on a Wednesday I kid you not when I received an email to tell me my delivery would be made on Friday - not even a full 72 hours after my order Love my bag loved the service Tax was added at the buying stage btw so no nasty surprises
LK
6727 reviews
N/A
1 year ago
One of my fave e-stores for a decade now
I ve been shopping with Shopbop for a decade which is the best affirmation I can give the store Like a few recent reviews mentioned I find it strange that Shopbop has received so many negative reviews as I have almost nothing bad to say about it It offers a great selection seriously I think 90 of my wardrobe is from Shopbop speedy free delivery and prompt replies from customer service The only negative is that sending returns via DHL cost US 35 but hey life ain t perfect
Amanda
6727 reviews
N/A
1 year ago
I ordered my weddding shoes from here
I ordered my weddding shoes from here I ordered them Wednesday night got them the following Tuesday Super quick shipping and they were packaged so well I was worried that being a sale item the shoes may have been tried on too many times but they were still squeaky clean and never removed from the box Thank you shopbop I have had an amazing experience
Dorota
6727 reviews
N/A
1 year ago
Great service
I was very scared when I read all the negative reviews after making an order for 400 I was sure I lost the money I will never get an order and so on Well I dont know where all the bad reviews come from the service is fantastic I got an item in a few days delivered to my door in Norway product as decribed great quality I love it and will shop again - without the stress this time
Rose Shattuck
6727 reviews
N/A
1 year ago
Great experience
I am not sure if these reviews are all about the same company but I have had exceptional service from them UPS lost my 1900 package or it got stolen from my doorstep and Shopbop sent a replacement out via overnight shipping at no charge which was certainly more than I expected them to do Customer service was always polite and very easy to get in touch with
Grace Pops
6727 reviews
N/A
1 year ago
My experience was great
I have to say that my experience has only been positive I ordered an item from America to the UK and it arrived 2 days later So quick I had to return it and the customer service response was so quick every time I emailed I was refunded quickly I choose to return via Royal Mail rather than their suggested service as it was half the price I even asked them further info so that I could claim tax paid back via HMRC and they were so helpful I would definitely not have a problem ordering from them again in the future