Smc-cars Reviews

Well chuffed NOT NOW

Fantastic service from start to finish From SMC all done over the phone with a part ex so all I needed to do was drive down swap cars and away I go No fuss or stress and Jamie was great and extremely helpful 10 10 will use again for all future car purchases EDIT EDIT EDITFantastic service from start to finish From SMC all done over the phone with a part ex so all I needed to do was drive down swap cars and away I go No fuss or stress and Jamie was great and extremely helpful 10 10 will use again for all future car purchases EDITED REVIEW I was TOLD by Jamie to give this 5 star review before I drove away on here trust pilot plus a couple of other review platforms and in return he would put 25 worth of fuel in the tank Basically a false review as will most on here will be now knowing this Unfortunately 6 months on I ve had NOTHING but problems Firstly I wasn t told the car had been exported but not imported back into the UK properly so to register it I would have to pay over 2500 in VAT to do so Jamie in particular was EXTREMELY unhelpful in this situation refusing to tell me or the HMRC when and where he purchased this vehicle This is still an ongoing battle to receive my V5 logbook and so the saga continues for now Cheers for that SECONDLY last week when I was driving in normal conditions my exhaust started bellowing out white smoke I pulled into a close by garage and refilled the oil and by the time I got home less than a mile the oil was completely empty Having to have it towed to my nearest Suzuki dealership the AA and the dealer said the sump cap has come off which can only be because it wasn t tightened up enough on the last service Jamie having told me that it was serviced when I first bought the car is now not taking ANY responsibility for this even though i was sold the extended warranty the Suzuki dealer who is repairing it say it is not valid due to HUMAN ERROR on the last service The lady I spoke to in sales called to tell me I should have taken it to an independent repair shop as the dealers are too expensive I had already called the office and the guy I spoke to advised me I could take it to any garage but would be better to take it to a Suzuki dealer so I they could get the correct parts The same as advised by my father in law who s been a mechanic for over 40 years and the same advise as you would find online and via your insurance policies So who is liable for this mistake SMC are I believe that SMC and everyone I have spoken to there are well trained in avoiding helping out their customers unless it s for taking money and their aftercare is simply HORRENDOUS and would advise anyone looking to buy a car from here to seriously consider looking elsewhere I was also only given one key for the car was offered no discount for this and if I wanted to re-sell most online dealers these days won t accept cars with one key or cars with an import export history which I was not aware of Also the onboard computer switches itself off regularly there are lots of hidden dents dings scratches in the body work and the parcel shelf is damaged no recompense or discount has ever been offered for any of this regardless of the fact the car isn t worth what I paid for it not even close So for now I m praying the turbo isn t knackered which is going to cost me big time and even if it s not this car is already a money pit which I ll be lumbered with for a long time I feel like I have been well and truly ripped off and am now seeking help via trading standards and the financial ombudsmen