


New and Used Vehicle Dealer | England | Allen Motor Group
Based on authentic user experiences
Rob Griffiths
6734 reviews
N/A
11 months ago
Well chuffed NOT NOW
Fantastic service from start to finish From SMC all done over the phone with a part ex so all I needed to do was drive down swap cars and away I go No fuss or stress and Jamie was great and extremely helpful 10 10 will use again for all future car purchases EDIT EDIT EDITFantastic service from start to finish From SMC all done over the phone with a part ex so all I needed to do was drive down swap cars and away I go No fuss or stress and Jamie was great and extremely helpful 10 10 will use again for all future car purchases EDITED REVIEW I was TOLD by Jamie to give this 5 star review before I drove away on here trust pilot plus a couple of other review platforms and in return he would put 25 worth of fuel in the tank Basically a false review as will most on here will be now knowing this Unfortunately 6 months on I ve had NOTHING but problems Firstly I wasn t told the car had been exported but not imported back into the UK properly so to register it I would have to pay over 2500 in VAT to do so Jamie in particular was EXTREMELY unhelpful in this situation refusing to tell me or the HMRC when and where he purchased this vehicle This is still an ongoing battle to receive my V5 logbook and so the saga continues for now Cheers for that SECONDLY last week when I was driving in normal conditions my exhaust started bellowing out white smoke I pulled into a close by garage and refilled the oil and by the time I got home less than a mile the oil was completely empty Having to have it towed to my nearest Suzuki dealership the AA and the dealer said the sump cap has come off which can only be because it wasn t tightened up enough on the last service Jamie having told me that it was serviced when I first bought the car is now not taking ANY responsibility for this even though i was sold the extended warranty the Suzuki dealer who is repairing it say it is not valid due to HUMAN ERROR on the last service The lady I spoke to in sales called to tell me I should have taken it to an independent repair shop as the dealers are too expensive I had already called the office and the guy I spoke to advised me I could take it to any garage but would be better to take it to a Suzuki dealer so I they could get the correct parts The same as advised by my father in law who s been a mechanic for over 40 years and the same advise as you would find online and via your insurance policies So who is liable for this mistake SMC are I believe that SMC and everyone I have spoken to there are well trained in avoiding helping out their customers unless it s for taking money and their aftercare is simply HORRENDOUS and would advise anyone looking to buy a car from here to seriously consider looking elsewhere I was also only given one key for the car was offered no discount for this and if I wanted to re-sell most online dealers these days won t accept cars with one key or cars with an import export history which I was not aware of Also the onboard computer switches itself off regularly there are lots of hidden dents dings scratches in the body work and the parcel shelf is damaged no recompense or discount has ever been offered for any of this regardless of the fact the car isn t worth what I paid for it not even close So for now I m praying the turbo isn t knackered which is going to cost me big time and even if it s not this car is already a money pit which I ll be lumbered with for a long time I feel like I have been well and truly ripped off and am now seeking help via trading standards and the financial ombudsmen
BAKER
6734 reviews
N/A
11 months ago
We collected our new car today from
We collected our new car today from Uxbridge SMC George helped us all the way he was brilliant and really helpful nothing was ever to much for him he went out of his way to help us and we are so great full to him On collecting car we met Sophie who took us through the process calmly she was brilliant she then explained everything about the car to us we are so great full to her to many thanks to everyone at smc we are so pleased with our car five stars all the way
Khwar Nasim
6734 reviews
N/A
11 months ago
Steve Major was very helpful
Steve Major was very helpful We rate our experience with him a 5 star
Jodie Phillips
6734 reviews
N/A
11 months ago
Sophie and Stephen who I dealt with
Sophie and Stephen who I dealt with were amazing the car was amazing and the service was so good
Phil Morley
6734 reviews
N/A
11 months ago
From start to finish the service from
From start to finish the service from the car salesmen Roger to the handover Sophie was impeccable
John Hawkins
6734 reviews
N/A
11 months ago
Great customer service
Daniel at SMC Ford Gillingham went the extra mile to ensure our car on pick up was showroom condition and valeted very professionally all paperwork was ready and could not fault the transaction great customer service
Warren Archibald
6734 reviews
N/A
11 months ago
Many thanks to Daniel Kemp and the SMC
Many thanks to Daniel Kemp and the SMC team Daniel was quick to respond to my queries and easy to deal with I am really pleased with my new Focus ST-Line purchase and the fast turnaround Regards Warren
Jenny Ash
6734 reviews
N/A
11 months ago
Happy
I bought my puma from the Uxbridge branch Stephen Major is very helpful and friendly He kept us updated through each stage of our purchase If you visit this Ford branch ask to speak to him
Pete Mayes
6734 reviews
N/A
11 months ago
As a salesman myself I am giving a big
As a salesman myself I am giving a big thumbs up for Shah the sales manager at Slough branch not sure if I will be buying maybe one day but our phonecall made it obvious he is a decent guy and would love to support him moving forward
Hayley Fosten
6734 reviews
N/A
11 months ago
Just bought our first company van with
Just bought our first company van with SMC - Gordon Hopefully it won t be the last Seamless from start to finish