Softmoc Reviews

Softmoc Products Garbage

Softmoc sells very expensive defective products that don t last and they won t stand behind their 1 year warranty I bought pair of slippers for 100 that fell apart within 6 months completely and Softmoc would not replace them or honor the warranty This coming Christmas season keep that in mind when shopping for gifts stick to retailers you know will stand behind their products and ensure they are quality made

Absolute garbage

Absolute garbage I got a pair of slippers for Christmas and within a month they were falling apart The material was felt and it pilted so bad the slippers looked 100 years old by then I left a 1 star review on their site and they didn t publish it The only reviews were all 5 stars for the same slipper Total BS I will never buy anything from softmoc ever again Their website reviews are all fake AF

There is nothing about this company

There is nothing about this company that is efficient or customer oriented I would never buy online again their tracking system is awful Their estimated time of delivery not even worth looking at I asked for a refund a week later since they could not give me a ship date and I am still waiting This is why people use Amazon

False advertising for shipping

Made an order for shoes 24 hour shipping was offered and selected one day later my order is still processing Contacting customer support it s make clear that 24 hour shipping isn t actually offered it s 24 hour processing then 48-72 hours shipping I now need to find other shoes for the event

Ordered boots online

Ordered boots online They were sent via UPS UPS courier went to wrong building twice Softmoc customer service would not rectify said I had to call UPS Called UPS several times was assured package was in local warehouse UPS did not return my call as promised for re-delivery but sent back to Softmoc Then Softmoc only offered me 20 off next purchase I asked for boots to be sent via another courier a full refund They said they would send another pair but would not refund anything Will refund original pair when return received via UPS I spent hours on phone online trying to rectify with UPS Softmoc received absolutely no consideration for my trouble Don t bother doing business with this company They do not care about their customers

REALLY POOR QUALITY

I bought a pair of SoftMoc sandals that look like Birkenstock for 77 00 less than 2 years ago for indoor use the top has already ripped I have a pair of Birkenstock Arizonas that are almost 10 years old that I use for running around outdoors and they are still in good shape requiring 1 sole replacement over the 10 year period What a waste of money I cannot believe SoftMoc is still in business when I see 85 1-star reviews Someone has to make the public aware of the extremely poor quality that they offer Customer service was quick to respond which was impressive but the offer of a 20 discount is not attractive enough for me to become a loyal customer

Beware of SoftMoc selling on Amazon for

Beware of SoftMoc selling on Amazon for products greatly inflated than on their website I unknowingly ordered a pair of boots which cost over 140 off of Amazon Only to find out the seller was SoftMoc When I went on their website I found the same boots in my size as well selling for 85 When I messaged the seller on Amazon their reply was Amazon doesnt price match I replied I want to be refunded the difference NOT by Amazon but by my seller SOFTMOC What a sleazy price-grabbing company BEWARE

If you re on the spectrum steer clear

If you re on the spectrum steer clear of the market mall store in Calgary How it s possible in this day and age for a sales person to jump to the conclusion that you are rude and undeserving of help without considering neurodivrgency is beyond me but it just happened Because l don t communicate the same as a neurotypical and find something as simple as buying a new pair of workboots a huge struggle does not mean lm not worthy of you assistance and kindness No wonder l wear my boots till they fall apart Perhaps some training is required Left without and ordered off Amazon I hate putting more money in Bezos pockets but at least lm not treated like lm less than Bad experience wont be trying again without a helper