Sog-knives Reviews

I have tried 5 times to get an updated

I have tried 5 times to get an updated status on my order 4 of those times I sent message and never got a response Called the 5th time to and was on hold listening to a recording for an hour Absolutely no customer service whatsoever Will never order from this company again

Will not answer phone

Will not answer phone Warranty means nothing would not buy any thing from this company shame

I have spent days and hours I will

I have spent days and hours I will never get back Robert from customer service with no ID and his last name is none of my business was the guy i waited three hours for a call back for SOG knive that will not fold up and is missing main rivit to hold plyers NO RECEIPT - NO RETURN NO MATTER WHAT wow - SOG i never liked your knives but the fact the you have no accountabilty for poorly made stuff - not me no more -

My Flash II SOG will not close - Never buy SOG

My Flash II SOG will not close It s a throw out I contacted the company and they will not fix or replace It is barely used and not abused - none of their warrantee rejection reasons below relate to my care of the knife I will never again by a SOG knife and recommend that you don t either Here s the Company Response for my request for help Thank you for submitting your online warranty request We regret to inform you that your request has been denied Our Sog warranty does not cover normal wear and tear resharpening damage caused by misuse lack of normal maintenance or disassembly We do not have replacement parts to send out or for purchase

I bought a brand new SOG Twitch II

I bought a brand new SOG Twitch II pocket knife with the lifetime guarantee I ve owned this knife for 4 years and the assist spring broke making it a manual opening pocket knife SOG customer service told me because I bought this knife from eBay they will not honor the lifetime guarantee Beware of lifetime guarantees from SOG Knives

Don t buy a SOG

Don t trust this company I bought a SOG while in the US Th equality is questionable the blades were blunt the file is fake and the pliers mechanism is crunchy Several tries to contact the company have gotten me nowhere they don t respond to email or their own contact page they have been described as shady in another review but they have long passed that they are just trading on the name and taking money for nothing but cheap tat

Buyer Beware

Horrible company The company took an order for merchandise that was not in stock There s an extended back order with no anticipated date of delivery When I called to cancel the order they told me 21 days to get my refund What a scam Most reputable companies don t charge your account until the merchandise is ready to ship

Waranty not worth the paper it was written on

Apperantly they have been bought by a company galled GSM group My SOG powerlock needs a little love so i called them up The original warranty stated that sog of course covers manufacturer defects They also stated that their lifetime warranty also covered labor and that they would adjust ot and replace any broken tools in it for life GSM now says they only have to honor the warranty as it was when it was sold then refuse to do anything because they say it was normal wear and tear and offer a discount on a new tool So basically they do NOT honor the original warranty And its mot like i wasn t prepared to pay for the broken pieces

I bought a SOG blade once

I bought a SOG blade once Very gimmicky like the Rambo knives of the eighties Uncomfortable in hand handle material was terrible and a metal inlay in the handle would be awful in cold weather Cheaply made mass production over priced crap I didn t even use it once I realized how low quality it was and returned it the very next day Customer service is terrible and would not recommend SOG to anyone other then a kid just getting his first knife and wants to have that Rambo knife excitement we all felt in the eighties Thumbs down SOG Terrible company

I spoke with 4 different customer

I spoke with 4 different customer service people and each one said we are working on our customer support They said it takes 21 business days to refund my money on an item they advertised but didn t say it would take 4 months to ship Stay away There are better companies to buy from It is going to take a month to get my refund

B S customer service

I bought the fasthawk and within 1 month the handle busted I was communicating with a customer service rep and he told me that he was sending me a replacement handle and I was content Then 4 months later still no handle and now they won t answer the DAMN phone or return emails I will never buy another one of their products again

The blade release jammed up inside and

The blade release jammed up inside and the blade would only shut halfway so because I forced it to shut and broke the back out a bit they told me it wouldn t be covered under warranty the inside malfunctioned I would think that would be a defective knife and they said no can t help you

Today just found out

Today just found out The warranty from sog is not lifetime you can check sog website and there say they have lifetime warranty lolThat s a totally joke I have some problem with a sog trident and powerpint Costumer service from this company is pretty bad don t care about Costumer service Was fan of this brand for years Now idkThis not good Costumer service I think I m going to stay with gerber Gerber Costumer service is top notch

I recently purchased a SOG SEAL XR

I recently purchased a SOG SEAL XR fixed knife from SOG The knife is excellent and it would hold up in a combat situation The sheath is another matter all together SOG s kydex sheath s are made in China If the sheath is inferior in quality to what it carries then it will fail under stress If SOG is going to advertise their knives are made in the United States then they should also convey their sheath s are made in a communist country a country that makes inferior products Your selling your knives to active duty personnel veterans etc For a 300 00 knife you would think everything would be of the highest quality Not a company saving a few dollars on a sheath because their cheaper to make in a communist country Those dollars your saving could lead up to the sheath failing when a veteran or police officer needs it the most The customer service for SOG is not great either I waited for a call back for 2 5 hours They have no problem with taking your money immediately but the return policy is time consuming and you have to pay to return their knive s and piece of s t sheath s I give SOG customer service and their products 0 stars Thomas Eddings Retired USMC Martial artist 45 years

SOG customer service SUCKS

I sent a knife back for warranty repair The person I was talking to said I just have to send it back and they d take care of it We ll apparently a new company took over or something and when I contacted them about the status of my knife they told me of I didn t get a return authorization number that they don t have the knife I asked if they would just throw the package away without it they said yes when the person that told me to just send it in and I asked if I needed a number and they said NO So I wouldn t recommend buying SOG products if this is how customer service is now but that s up to you

DO NOT give this company your money

DO NOT give this company your money They do not offer a repair or parts service whatsoever I have a SOG Tac model that I bought online and have had for a few years and the internal spring broke The blade and handle still in near perfect condition I figured I would simply order a spring for it Wrong According to SOG I just have myself a nice 150 wall ornament now They told me they do not offer parts or repair service After many complaints through email the best they could do was offer me a measly 30 off my next purchase No thanks I will not give this company another cent Benchmade would have sent new springs no questions asked Lord knows there s a million of them sitting on the manufacturing line This company is not the same since it was bought out by another outfit

ordered a knife ultra xr carbon did not

ordered a knife ultra xr carbon did not expect that such a good brand of knives can make a knife covered in scratches disgustingly very disappointed

I own a SOG powerassist multitool

I own a SOG powerassist multitool knife I was a gift 3 yrs ago Its in my fishing bag maybe used twice The locking mechanism on the straight blades broke it will not lock I called customer service who was of NO help Started telling me about the limited warranty etc and that SOG would consider this normal wear and tear I stressed that only only used it a couple of times They wouldn t help at all DO NOT buy SOG Buy Leatherman or Buck

Customer service SUCKS

It is no wonder SOG can offer a lifetime warranty THEY DONT RETURN CALLS OR EMAILS I dont thinks any one reads the emails All I needed was a simple replacement cilp free of charge as per SOG website Now I know why they dont send any clips out apparently I have submitted 4 emails over the past year and a half and called numerous times NO REPLY and NO CLIP in the mail I will not be purchasing anymore SOG knives cause I d hate to see how they handle a replacement blade or something major if it takes this long for a simple clip I thing SOG has got to big to care about it s customer base OR they just dont give a crap I have received better service by the IRS Now that s pretty bad K Loyd Houston TX

DO NOT BUY SOG

Ordered two Pentagon Knives with engraving for my two kids for Christmas this year 2022 SOG website said Order before November 28th to ensure delivery before Christmas I placed my order on November 11th for two Pentagon knives one Black and the other Tan Both these products were available on their website at the time I placed my order After two week of not hearing from SOG or receiving my knives I called the customer service number Talked to a lady named Paula The first phone call with her I was under the impression that it was a productive phone call and she was going to get me an answer about my order After several email and phone calls later I was told that those Black and Tan color knives were out of stock I then had to change the color to what they had Wolf Grey Today is December 21st and I finally received an email with a tracking number to arrive maybe on December 23rd The amount of time spent on the phone and emailing back and forth with this company has been ridiculous This will be the last time I buy a SOG brand product or any product from the GSM company If I could rate lower than one star I would DO NOT BUY SOG