Sog-knives Reviews

Claim

I have tried 5 times to get an updated

I have tried 5 times to get an updated status on my order 4 of those times I sent message and never got a response Called the 5th time to and was on hold listening to a recording for an hour Absolutely no customer service whatsoever Will never order from this company again

Will not answer phone

Will not answer phone Warranty means nothing would not buy any thing from this company shame

I have spent days and hours I will

I have spent days and hours I will never get back Robert from customer service with no ID and his last name is none of my business was the guy i waited three hours for a call back for SOG knive that will not fold up and is missing main rivit to hold plyers NO RECEIPT - NO RETURN NO MATTER WHAT wow - SOG i never liked your knives but the fact the you have no accountabilty for poorly made stuff - not me no more -

My Flash II SOG will not close - Never buy SOG

My Flash II SOG will not close It s a throw out I contacted the company and they will not fix or replace It is barely used and not abused - none of their warrantee rejection reasons below relate to my care of the knife I will never again by a SOG knife and recommend that you don t either Here s the Company Response for my request for help Thank you for submitting your online warranty request We regret to inform you that your request has been denied Our Sog warranty does not cover normal wear and tear resharpening damage caused by misuse lack of normal maintenance or disassembly We do not have replacement parts to send out or for purchase

I bought a brand new SOG Twitch II

I bought a brand new SOG Twitch II pocket knife with the lifetime guarantee I ve owned this knife for 4 years and the assist spring broke making it a manual opening pocket knife SOG customer service told me because I bought this knife from eBay they will not honor the lifetime guarantee Beware of lifetime guarantees from SOG Knives

Don t buy a SOG

Don t trust this company I bought a SOG while in the US Th equality is questionable the blades were blunt the file is fake and the pliers mechanism is crunchy Several tries to contact the company have gotten me nowhere they don t respond to email or their own contact page they have been described as shady in another review but they have long passed that they are just trading on the name and taking money for nothing but cheap tat

Buyer Beware

Horrible company The company took an order for merchandise that was not in stock There s an extended back order with no anticipated date of delivery When I called to cancel the order they told me 21 days to get my refund What a scam Most reputable companies don t charge your account until the merchandise is ready to ship

Waranty not worth the paper it was written on

Apperantly they have been bought by a company galled GSM group My SOG powerlock needs a little love so i called them up The original warranty stated that sog of course covers manufacturer defects They also stated that their lifetime warranty also covered labor and that they would adjust ot and replace any broken tools in it for life GSM now says they only have to honor the warranty as it was when it was sold then refuse to do anything because they say it was normal wear and tear and offer a discount on a new tool So basically they do NOT honor the original warranty And its mot like i wasn t prepared to pay for the broken pieces

I bought a SOG blade once

I bought a SOG blade once Very gimmicky like the Rambo knives of the eighties Uncomfortable in hand handle material was terrible and a metal inlay in the handle would be awful in cold weather Cheaply made mass production over priced crap I didn t even use it once I realized how low quality it was and returned it the very next day Customer service is terrible and would not recommend SOG to anyone other then a kid just getting his first knife and wants to have that Rambo knife excitement we all felt in the eighties Thumbs down SOG Terrible company

I spoke with 4 different customer

I spoke with 4 different customer service people and each one said we are working on our customer support They said it takes 21 business days to refund my money on an item they advertised but didn t say it would take 4 months to ship Stay away There are better companies to buy from It is going to take a month to get my refund