Storageking Reviews

Storage King | The Kings of Storage, Moving & More

storageking.co.nz
3.73
129 reviews
Great Rating
Based on 129 user experiences

Rated 3.73 out of 5 by 129 Happy Customers

46.5%
15.5%
15.5%
9.3%
13.2%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
I

Not impressed with the service

Not impressed with the service Took mangers advice and signed up for small storage unit Had reservations which I voiced to manager that my contents wouldn t fit Sure enough moving day came movers took one look at unit said it was too small so had to upgrade to medium unit at more cost After robust discussions with manager came to an agreement re monthly fee They also sneak in 15 cleaning fee each month when customer is supposed to leave unit in clean tidy condition when unit is relinquished Moving is stressful enough without having confrontational dealings when upon the advice of manager your unit is too small Not happy
M

Good storage but needed two and manager

Good storage but needed two and manager was rude and extremely demanding especially when the units are supposed to be armed and alarmed so when we ended up using second unit where we re going to put our own padlock on it next time we returned but thinking that the units are armed and armed when you sign in and out didn t think too much of it well apparently the manager got rather upset and text me multiple times demanding and asking us how deer we also we got the unit on a Monday and only found out on Friday that there was a courtesy band that we could have used now the reason it so long to move out is because we were trying to find a vehicle to use to move our stuff into storage and then on the Friday we found out they had a courtesy van but the rest of the staff there I found to be extremely professional and very easy to deal with
C

The online team mucked up and didn t

The online team mucked up and didn t tell me the correct information and correct processes Spoke to the team in chch Riccarton and they fixed the problem and we re really good Is a great team
A

When you say first month free then you

When you say first month free then you have pay to pay for that first month then it is not free Assistant manager one of the rudest people I have met and did not help with our sign up Only went through with the rental because we had to Very rude Assistant manager
P

Locked out

On Sunday April 16 the facility in Richmond Rd was unavailable around 2pm because of a fault in the door mechanism Another person trying to get in said this had happened to him on the weekend once before
A

I am being over charged I feel tricked

I wasn t able to pay in person and then was never sent an email with a link to be able to pay and now I am being charged late fees I left the country the day after I rented my storage space and haven t been able to call about this discrepancy due to the time difference
M

I had given all the information

I had given all the information required for a unit and the one assigned was not appropriate as I was storing a motorcycle and was required to take it down a hallway The young lady on the day I came in was very helpful and showed me another lock up which was perfect But the price for such a small lock up was so expensive at 250 per month I had my motorcycle stored for less than a week But I understand I could have used it for 4 weeks
J

Changed my contract without me knowing

Signed a contract for 170 a month When I received the contract back a few weeks later someone had written that it will change to 230 after 3 months No one had mentioned this to me at all The manager said that this was common and all customers knew it was a three month deal I did not I was told it was 170 a month and that s it The manager increased it from 3 months to 9 months for me however I am still unhappy that the contract was changed after I signed it I would have removed my items to another storage facility that will honour the same price however I can t because I have moved overseas
B

Could have been far easierThe hidden costs of renting was

The hidden costs of renting was disappointing The process we had to go through to allow my partner who was named as an alternative contact access to the unit was just over the top
S

The customer service is top notch and

The customer service is top notch and extremely friendly However the prices of the units are the quite high

About Storageking

Storage King is the Kings of Storage, Moving and More. We are located throughout New Zealand including Auckland, Christchurch and Dunedin.

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