Supermug Reviews

Personalised Gifts - Valentine s Day Mother s Day Father s Day

supermug.co.uk
3.78
82 reviews
Great Rating
Based on 82 user experiences

Rated 3.78 out of 5 by 82 Happy Customers

58.5%
12.2%
2.4%
2.4%
24.4%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 82 reviews

Customers report consistently fast delivery and high product quality across numerous reviews. The majority of experiences highlight excellent service, timely delivery, and well-packaged gifts. A minority of reviews detail non-receipt of orders and poor communication, though these are outweighed by positive feedback. Overall, the brand fulfills expectations for key items and delivery speed.

What customers love
  • Fast delivery
  • Great product quality
  • Easy ordering
  • Helpful service
  • Good value
Common concerns
  • Expensive pricing

Last updated 6 days ago

A

Super speedy delivery

I was a little bit nervous about ordering reading some of the negative reviews but I m so glad i did I ordered 3 key rings and they came within 3 days Super impressed with speed of delivery and the key rings One has already gone to one grandma who was overjoyed with it Thank you would definitely use you again
L

Excellent service when I ordered an extra tag

I ordered an extra tag for a new grandchild born after my keyring was gifted to me 3 years ago I immediately received an email confirming my order The product arrived safely in a protective cloth bag within a bubble wrap envelope just 3 days after I placed my order online Excellent product and service
K

The key chain I ordered arrived within

The key chain I ordered arrived within days Really lovely personalised and will be great as the gift its intended for Don t be put off by negative reviews I tried my luck and it did pay off just wanted to put a positive review
L

Father s Day present on time good quality

Hi ordered a Father s Day present on Wednesday and it arrived on Saturday although it was squirrelled away for decontamination purposes by the Father unbeknownst to me I then read the negative reviews thought the worst wrote a blistering email feeling a super mug then discovered it on Sunday morning Gift is good quality and was well received by the Father
K

Brilliant

I ordered 2 bracelets from here and it arrived very fast delivery it says up to 3 days and mine came the next day after order I am very pleased with this experience and would Definatley recommend I also contacted customer service and they where very helpful and quick respose The gifte was very pleased with his bracelet and is going to order in future
H

I recently ordered a bracelet for my

I recently ordered a bracelet for my husband from our daughter to replace the one he had which he lost My order arrived on time and I m very happy with it The original bracelet I ordered also came on time I know some people have said the company are scammers but I ve never had a problem
Y

Fab gifts

I have to say based on lots of the reviews I got a bit worried I d ordered from a dodgy site However I ordered Saturday 18th with the website saying garunteed delivery before Christmas My order arrived as promised 4 days later The items I ordered are lovely and each came in a velvet bag Very pleased
C

Brilliant service ordered a mens

Brilliant service ordered a mens personalised bracelet and came the very next day Really pleased with the bracelet too Highly recommend supermug
M

Phew Lovely item

After placing an order I was horrified to read the negative reviews on here and immediately panicked Thankfully my query email to them was answered within 24hrs and my order received within the delivery timescale On top of that it s a really lovely item - delivered in a little velvet pouch which as this is a gift is a bonus
H

Can t fault them honestly

Can t fault them honestly Quick delivery and it looks lovely Great father s day present

About Supermug

Personalised Gifts For Family Friends

United States

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