Surlatable Reviews

Yesterday I placed a very large order

Yesterday I placed a very large order that did not get confirmed I spent hours on it and was dismayed to not find my cart with the items in it Sebastian patiently walked me through the order and explained how it happened More importantly he was able to recreate my cart for me and saved me endless hours and frustration Thank you SLT and Sebastian

Awesome Customer Service

Awesome Customer Service Christopher solved my return problem and made it so easy Loved my experience with Sur La Table and will definitely shop with them again in the future

I called in a spoke with Chris

I called in a spoke with Chris It was a great customer service experience I wasn t rushed and he was able to answer all my questions about my class We re looking forward to a fun night out

A crock that was with a Labor Day order

A crock that was with a Labor Day order arrived broken I spoke to Chris Christopher in customer service Christopher was very apologetic and quickly and professional reassured me that the matter would be dealt with quickly He reorder me a replacement crock and reassured me that I should receive it in 5-7 business days Very courteous polite and professional Thank you very much Chris

Very helpful phone call with Sebastian

Very helpful phone call with Sebastian led to resolving an order that was cancelled due to billing issues It would have been nice to receive and email about why the order was cancelled but Sebastian got it squared away

Purchased a cooking class for my

Purchased a cooking class for my daughter for Christmas and messed up the schedule Chris was able to help get it taken care of on a single call and I didnt have to wait or get routed around to other departments Chris was very courteous and responsive

Wonderful customer service by phone

I ordered 2 beverage jars on clearance One of them had a broken lid Daemon took my phone call He quickly resolved my issue by replacing the item His assistance was extremely efficient and I am very pleased with the timeliness and assistance I received Thank you

SLT Perks

I am new to SLT perks and following an email from SLT stating that I had earned 20 in perks I shopped at South Coast Plaza store intending to apply the perks to a purchase I was told that with my SLT number that isn t feasible I called customer service spoke with the best service rep Jose who not only answered my questions he fully explained the program which had never happened before and how I can most take advantage of its benefits Unlike the service at the store Jose exceeded my expectations for good service i intend to shop online and call customer service to place my order if necessary from now on Jose s service quality kept me as an SLT customer

My customer service man was wonderful

My customer service man was wonderful He helped with my order questions so kindly Yasser was pleasant and patient with me I am so happy when I have a professional person that will listen to my questions no matter what it is Thank you for having great customer service