Based on authentic user experiences
Otilio Orabona
6777 reviews
N/A
6 months ago
After my account was approved after a
After my account was approved after a week long KYC I made my first transfer As soon as it arrived the account went into a new KYC check asking for a long list of documents including a detailed list of all my belongings I decided to close my account after seeing the amount of work was required
zoran shterjovski
6777 reviews
N/A
6 months ago
Very bad experience account blocked
Very bad experience account blocked without any reason money still in my account since a long time they take many days before answering you and when they come to answer and inform you what s happening they ask for many documents to complicated by the way
M
6777 reviews
N/A
6 months ago
Blocked no reason no communication
I have an account with them and in just 3 weeks it has been blocked without any communication from their side no request for information or information about the procedure timeline no justification absolutely nothing I have no answers to my questions so I find myself with blocked funds and unable to do anything
Lucas Nessen
6777 reviews
N/A
6 months ago
Worst bank ever
Worst bank ever Complete disaster with a business account Not a single transaction is executed properly When you receive payments from customers you have to prove why they paid you When you pay a supplier the transaction takes days and after days of emailing you get a request to prove the transaction What a worthless bank this is Accessibility is absolutely terrible If you send an email in the morning you only get a response at the end of the day or not at all I deeply regret ever choosing this bank
Maron
6777 reviews
N/A
6 months ago
For no explainable reason I am locked
For no explainable reason I am locked out of my account This bank froze my assets and has not responded to my emails or customer support line they offer My money is essentially in my opinion stolen My regular bank has verified payments Swan ignores my inquires in this matter Steer clear of this shady Bank
Thomas Petitberghien
6777 reviews
N/A
6 months ago
The worst experience ever with swan
The worst experience ever with swanOn every incoming transfer even if 50 00 euro they require documents
Lennart N
6777 reviews
N/A
6 months ago
Personal Account
I have received excellent service from Swan s customer support team The issue I was having was getting Google s 2FA to work on my older mobile phone The issue was resolved with their help and all replies to my help for assistance was answered within 24 hours Compared to the support given by Coinbase these guys are fantastic Anyone reading this should avoid doing business with Coinbase I cannot speak to the negative comments made here on Trustpilot about withdrawing assets off Swan s platform because I am still waiting for the unlock time to reach expiration If this problem of removing assets off their platform was pervasive I would guess that their would be a lot more people leaving negative ratings I think these are just isolated cases
Roger Butler
6777 reviews
N/A
6 months ago
Great product
I have been using Swan as my first personal account when I moved to France It has remained my primary account since and I have always been satisfied with it s working capacity
Arnaud Y
6777 reviews
N/A
6 months ago
Best BaaS
Great product and user experience
Alena
6777 reviews
N/A
6 months ago
Wonderful company
Product is top-notch documentation is really clear and complete and the teams behind are amazing
