Symbol Reviews

Worst customer service DHL lost my return parcel and the customer service has zero solutions for the customer I will never buy again from this e-commerce

I have ordered from here 2 times Before the first shipment they sent me the pictures since the product was damaged asking if i still wanted to have it I decided to proceed with the shipment since it was the last one and I liked the product I went to fix imperfections and paid myself for it The second time i ordered shoes Again they send me pictures saying the product is damaged second time in a row becomes quite suspicios but I can still return it later if something is wrong When product arrived i tried shoes and they run small to me so i decided to return Fun part stars here Once my return was delivered i have not received any confirmation I waited for some time and wrote myself They told me i damaged the shoes and they can not accept the return regardless of the fact that they sent product to me already damaged I still havent recevied money back shoes were expensive What they do they try to get rid of damaged items that unlekily to sell and then dont accept the return blaming the customers for it Despite of the EU law no refund has been received Better avoid this shady ecom platoform

Placed an order a week ago no processing no shipping No communication Took the money and nothing They do not accept paypal so now I have initiated a chargeback on my credit card to get my money back Avoid it s not worth wasting time and money