J
John
Good product but not new
Hello I recently received my order of Marsell loafers and while I find the design beautiful I am quite disappointed with the condition in which they arrived I had previously tried this exact model in-store and the pair I received is noticeably different in condition The shoes have pronounced creases at the front and feel significantly loosened whereas the pair I tried in-store was tighter and showed no such marks This strongly suggests that the ones I received are not new However this was not mentioned in the product description and I find it unacceptable to receive an item in this state without prior notice Given these issues I believe a solution can be found from the support team but i haven t received any news about my problem yet i hope soon Thanks