Thbaker Reviews

T.H.Baker Family Online Jewellers - thbaker.co.uk

thbaker.co.uk
3.55
138 reviews
Great Rating
Based on 138 user experiences

Rated 3.55 out of 5 by 138 Happy Customers

42%
14.5%
14.5%
14.5%
14.5%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
M

Not happy as TH Baker local shop will

Not happy as TH Baker local shop will not refund but ankle is chain too small Have contacted them online no reply but will have to return registered special delivery to return
A

Nomination Watch

When the watch I purchased arrived there was no red little tag to pull out to start the watch it did not work and the links were only 14 instead of 16 Watch was ment to be rose gold but was tarnished I believe the watch had been used I phoned head office straight away and I was offered to return it or take it to their store which I did next day they exchanged the watch and were shocked to see I had been sent a watch in that awful state This is a gift for my anniversary I must say every one were helpful with the exchange great customer service
K

Very disappointed

Great customer service Fast delivery and fast refund - that s the only good think I can say The product description was very misleading Gold bracelet I bought looked amazing on the picture but when I got it it was hollow inside It felt like plastic Discounted from 700 to 350 worth maybe 80 I was very disappointed
D

The chain feels hollow and for 695gbp I

The chain feels hollow and for 695gbp I feel ripped off to be honest
A

Quick delivery that s about it

Only decent thing about the company is they do ship really quickly Purchased a Nomaination watch the links look strange and the clear film covering the watch face was hanging off Looks like it s been worn before Returning and hoping they can do a quick refund Has put me off purchasing jewellery online Also signed up to their newsletter for 10 off first order and the code didn t work Wanted to edit and advise if you are looking to make a return you need to cover the postage I ve sent it recorded delivery as I ve not had a response from their customer service team yet
M

Wrong size bracelet sent

Wrong size bracelet sent Inconvenient to send back and request a replacement Not had any communication since sending it back
S

Watch arrived quickly but was maybe an ex-display

Bought a watch as a present the specific watch the person wanted but hard to find - the only reason I didn t return immediately Watch arrived with the stem pressed in meaning the battery was dead The strap was supposed to be red but was a washed out pinkish possibly from being in direct sunlight or under bright lights Also there is a trace of an X on the back of the case I guess a sharpie which someone tried to wipe off later
M

Poor description and asked to contact

Poor description and asked to contact an other branch for help Spoken to a young lady and was told they would be in touch One week has passed and still no reply Not good
S

Ordered a ring online

Ordered a ring online - asked for it to be resized - will take 3 working days which is completely fine Came the next day not having being resized this was online Went in-store to the Walsall branch and they couldn t of been more helpful and apologetic And was more the happy to sort it all for me
M

Very poor service

Very nice item but very poor customer service I ordered an item as click and collect it was delivered to the billing address which caused me massive problems When I called customer services they just passed the blame to DHL they showed absolutely no concern and didn t even apologise Spend your money elsewhere t h baker doesn t deserve your hard earned money

About Thbaker

T.H.Baker Family Online Jewellers est. 1888. Browse our range of designer jewellery, accessories and watches today. Free delivery is available.

United States

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