The majority of reviews for T H Baker are positive, with customers praising fast delivery, excellent service, and good product quality. However, a significant number of negative reviews highlight issues with packaging, incorrect items sent, and poor customer service for returns. The overall experience is mixed, with satisfaction heavily dependent on order fulfillment accuracy.
Last updated 2 weeks ago
T.H.Baker is a family-run jeweller established in 1888, with over 135 years of heritage in fine jewellery and luxury watches. Operating from the UK under the company T.H.Baker & Co (Established 1888) Ltd, the business is authorised and regulated by the Financial Conduct Authority (FCA registration number 739417). The company is also registered with Company Reg No 506598 and VAT no 276 9381 10.
The store offers a wide selection of designer jewellery, including diamond engagement rings, necklaces, bracelets, and earrings, alongside a range of luxury watches from recognised brands. T.H.Baker describes itself as an authorised retailer of over 100 designer and high-street brands, providing products such as OMEGA, TAG Heuer, Breitling, Longines, and Tissot. Each timepiece sold is stated to be 100% authentic and include official packaging, certification, and manufacturer warranties.
The jewellery collection includes gold jewellery, silver jewellery, diamond jewellery, and second-hand items such as second-hand bracelets, rings, necklaces, and Rolex watches. The store also features a wedding and engagement section, with options including the wedding bar and solitaire studs. Current promotions highlighted on the site include up to 50% off selected Thomas Sabo styles, up to 50% off gold jewellery, and up to 30% off watches.
Additional services include interest-free credit, allowing customers to spread the cost of purchases with 0% APR options, and a price match promise. The site offers free UK delivery on orders over £50 and a free next-day click and collect service for orders over £80 from one of its 19 nationwide stores. Customers can also book virtual appointments and in-store visits.
The website provides an online shop with categories such as watches, jewellery, diamonds, wedding, and gifting. It includes tools such as a store locator, a wishlist function, and account sign-in options. The site states that it uses cookies to enhance browsing and serve personalised content, with options to manage cookie preferences. Customer feedback on the site reflects a 4.9 out of 5.0 rating based on 27,098 customer reviews.
T.H.Baker maintains a blog and news section with posts about timepieces, birthstones, and product features, and encourages customers to follow the brand on social media. The company offers in-store services such as gold buying and virtual appointments, reinforcing its presence across both online and physical channels.