


Based on authentic user experiences
Lisa
6735 reviews
N/A
9 months ago
WORST CUSTOMER EXPERIENCE EVER
I stayed here on the 5th of October to celebrate my partners birthday I paid a lot of money for a junior suite to make it an extra special experience I had paid for the room upfront back in August so as far as I was aware everything was ready for our arrival Prior to arriving I called the concierge desk to pay for some balloon bundles and champagne for the room they advised me that it was 10 per 3 balloons for premium helium balloons and Moet champagne for two bundles of balloons and one bottle of champagne for this the cost was 85 - I was happy with this as I thought we would be receiving top quality item The concierge desk attempted to take payment from my card over the phone three times each time it declined and they did not know why I knew it wasnt the funds in my account as I had checked this prior and I had plenty to cover this charge After the third attempt I advised I would pay for them upon check out instead We arrived to the resort on the 5th and was greeted by staff behind the front desk whom where on there phone and chatting away very professional I had to ask to be served The woman on the desk said can I help I said we have a reservation she said ok put your card in the machine Unbeknown to me she was taking a deposit of 250 which I later found out by checking my bank balance She gave us the key and sent us on our way we arrived to the room and I entered before my partner as I wanted to check that the balloons and champagne had been put into the room ready I entered the room and was disgusted to find that there was dirty mud by the bathtub in the room a questionable stain on the bed throw and the balloons I had paid 10 each for where tiny and deflating The Moet champagne I was promised was a cheap champagne I had never heard of before and taste utterly vile we didn t even finish a quarter of the bottle I was very angry but decided not to ruin the surprise for my partner and that I would address it when I arrived home by contacting customer service We had booked into the hotels restaurant for tea after being practically forced into booking at reception we headed there at 7pm We where promised a fine dining experience and quality food We arrived and where seated in the front area of the restaurant myself and partner both ordered the steak and a cocktail each The lady who seated us apologised that the table was wobbly and insisted on rocking it back and forth to show us that it was not sturdy She said I will shove something underneath the leg so it is a little better fine dining my a instead of moving us she proceeded to shove a napkin table coaster underneath the leg t balance the table We placed our order with another waiter the drinks arrived after a long wait and he spilt half of my cocktail over the table and myself he apologised after spilling almost half of the drink and walked away he did not replace the drink so I paid 9 00 for half a cocktail and a nice shower of alcohol The steak arrived it was hardly edible- very chewy and I left the majority of it I advised the waitress when she came to collect our plates and she said oh sorry I will tell the chef next time great thanks I paid over 100 for this dreadful meal but again I did not want to ruin my partners special birthday so I thought I would save it all for the complaint which was brewing for the mere The next day upon checkout I was asked again to insert my card again I had no idea what for and then was told everything had been completed and I could leave We headed home and I was concerned at the amount of times my card had been requested due to the fact everything except the cost of balloons and champagne was paid for so I checked my online banking I was shocked to find over 5 transactions one of 200 another of 235 another of 100 another of 85 and another of 5 I I immediately contacted the mere to advise them of this I was told someone would call me back I waited three days and still no call I contacted them by email and waited another day for a response I was told this was being looked into and someone would call me AGAIN no one called me I emailed the customer service department again Eventually Catherine had someone look into this in their accounts department I later found out that one of the charges was a holding fee deposit which was never outlined to me and the rest was for the champagne balloons room charge and room rate I was advised that the deposit would go back into my bank and isnt actually taken Had this been outlined prior as it should always be there would have been no issue I also contacted them about the disgusting meal room service and additional items I had paid for I was told this should have been reported during my stay and something might have been done about it but because I didnt want to ruin my partners birthday and waited a day to report the issues there was nothing they could do I escalated the case to Gary Corbett and Gary Johnson MD and Resort manager We discussed back and forth my complaint which is still unresolved from the 5th of October After a while the team including Sami Amore have failed to respond to my communications they have now blocked me on facebook so it does not allow me to message them and I am still waiting for some sort of compensation for this horrible stay They have ignored my communications via email since the 17th of October too I have now involved trading standards and alerted the bank as I feel I was mis sold a service nearly 500 was spent on one nights stay at a measly 2 hotel at best I would NEVER stay at this hotel again and I would advise EVERYONE who is thinking of staying here NOT TO AVOID IT
Alison T
6735 reviews
N/A
9 months ago
Business golfers only
My husband and I decided to come here to celebrate our 15th wedding anniversary I did tell reception this when I booked hoping they d try to make it that bit more special but I was told anything I wanted would be extra This was never acknowledged We d booked a suite and had high expectations Mine dropped as soon as I saw in blue neon capitals on the beautiful gateway entrance THE MERE Fine dining is in the lobby - it reminds me of my old university canteen and there was nothing in the way of luxury to be found there The suite - 217 - is purely a cavernous Travelodge-type area living dining area with very tired chipboard furniture Scratched tables stained sofas a sideboard with a glass top which skidded off as I held on to it I m disabled and often use furniture to steady myself I nearly went flying with a large pane of glass Enormous bathroom which was admittedly beautiful - except for the high pitched whine of the extractor fan I thought my tinnitus was playing up to be honest No way of turning it off unless you went in in the pitch black The loo was so low slung it was reminiscent of those found in a primary school As for flushing the damned thing - you need to have a steroid fuelled thumb No good for a woman with long nails at all Room service menu Mere burger soggy stringy McD s type things burned at the end vegan fish chips this was a culinary nightmare and one I won t forget in a hurry It s still repeating on me now I managed 1 2 one fillet a few chips and then gave up The warm breads were those you buy part baked from Tesco then bake off in your own oven The dip urgh A bowl of what tasted like sunflower oil and a teaspoon of balsamic Basically you re just dipping warmed up rolls in Spry Crisp n Dry Vile Today I ve been nauseous sluggish and I can still feel a heavy weight in my stomach I was just relieved I d brought some sandwiches Both of us felt ill afterwards So a nice warm bubble bath to relax one raggedy bathrobe between two of us Snacks biscuits are 1 50 A tiny box of chocolates 3 25 Two sweeteners one hot chocolate sachet This is a vast McMansion in beautiful grounds - only accessible to golfers Rooms are tired tatty with cheap nasty furniture Food is chucked in to a deep fat fryer and thrown on a plate Maintenance needs to overhaul the place We left after 3 hours Genuinely And I ve never been so happy to get home from our monthly treats of hotel overnights We re purportedly getting a call from management to discuss this d bacle Will we My gut says no but let s give them the benefit of the doubt eh These are all the negatives A few positives clean warm a balcony so we could smoke friendly but very bored-looking staff who looked pretty scruffy on the whole in the dining areas beautiful views And best of all a couple was desperate for a room as my husband checked us out As it was fully booked he turned to them and said We re checking out because this place is horrible He then turned to the receptionist and said Let them have our room The couple offered to reimburse my husband who refused and simply said You take it We ve paid fully whether we stay or not Just have it He told front of house that in no way they should be charged as the room was fully paid up - bed breakfast and evening meals So hopefully they ll have got their bed which they really needed So we paid 100 hour for the privilege of a glorified Premier Inn
Stephen Williamson
6735 reviews
N/A
9 months ago
WARNING DON T JOIN MERE GOLF AND COUNTRY CLUB
I was a member of the Mere golf club for a week until another member there stole my Gold Rolex watch worth tens of thousands of pounds from the changing rooms The manager there a chap called Gary who dealt with the issue is the worst manger that I ve ever come across in the whole of my career in business management His judgement and professionalism is way below average for his position How this guy has got that position at Mere I will never know He refused to call the police or revoke the Guys membership who stole my watch even after it was proven that the guy had my watch in his locker and after the one of the staff who found it in the locker signed the incident report stating that the watch was stolen The perpetrator was even given a chance by the staff which was planned and asked if he had seen the watch to which he replied A what a watch no mate Gary the manger then said to me that based on the facts presented and on a business level Quote I have decided not to revoke the persons membership based on these two factors So letting two members go at 2k per annum and letting a thief stay at 1k per annum is a good executive business decision is it Gary s business management skills are 2 10 and does not have the ability to run a cafeteria never mind an establishment like Mere golf club Think twice before joining this club especially whilst this guy Gary is in charge It s definitely gone down hill since he has been managing it as you can see by other peoples reviews Plus your goods and valuables are not safe there Bad management and poor decision making not to mention insulting I m the victim and I have been treated worse than the thief He even had the audacity to ask me to leave the club and said to staff to call security The reason for this is very clear It was because I pointed out his management skills and contradictions and definitely because he was embarrassed at his own decisions in front of his staff You don t ask the victim to crime to leave I m taking this matter to the board of directors anyway people because this chap has no clue how to run a bath never mind Mere Golf club and the people at the top deserve to know who they have running the place At least his staff know now how poor of a manger he is and will be silently laughing about his Quote it s business remark Just to let you know Gary 3-2 1so that s a 2k loss buddy and the thief stays on at 1k per annum Stay somewhere else and don t join here there are lots more country clubs to join people don t give these your money it s not safe and not run by professionals
Nadia Shabir
6735 reviews
N/A
9 months ago
Very upsetting and disgusting
Very upsetting and disgusting The lamp shade were covered on spider cobwebs and spider hanging no help from reception It was my birthday weekend and at midnight had to drag our stuff to move to another room with no help or assistance Absolutely appalling
Jane
6735 reviews
N/A
9 months ago
Lovely weekend spent
Lovely weekend spent staff great food and spa lovely and welcoming Will be back soon
Jake Newhall
6735 reviews
N/A
9 months ago
Had a great time at the swimming pool
Had a great time at the swimming pool They have a sauna with fragrance top quality Food is ok good to have a drink and food outside though
Sue H
6735 reviews
N/A
9 months ago
Recently stayed at the Mere in
Recently stayed at the Mere in Knutsford It was fabulous A gorgeous hotel set in gorgeous grounds Breakfast was very nice Staff lovely and friendly Only disappointment was having to leave
Sarah Meredith
6735 reviews
N/A
9 months ago
From start to finish the service was
From start to finish the service was outstanding i was being an awkward customer not on purpose but the reception staff were so polite and patient the afternoon tea was lovely as were the staff the room was great and very well equipped the spa was wonderful and the breakfast was delicious All the staff seemed really happy and so so helpful -we will be returning for sure - cannot fault
Danielle Baird
6735 reviews
N/A
9 months ago
Amazing service highly recommend this
Amazing service highly recommend this hotel and spa Very friendly and polite and Thank you to George who was a huge help and accompanied us x
Nick Williams
6735 reviews
N/A
9 months ago
We have been working with The Mere for
We have been working with The Mere for just over a year now and have always found the venue and staff to be of the highest quality With our second golf day fast approaching we know the service from Joe Gates and his team will be first class this time round Whole In One Golf