Thebelfry Reviews

Great venue and staff

Thank you to Lilly to making our day extra special Great venue and staff

Excellent 5 star experience

Very happy with the spa experience overall experience being a member bhoomi is very good at what she does loved my second massage with her today she really goes above and beyond for her clients

We had afternoon tea Saturday 10th

We had afternoon tea Saturday 10th September and our waitress was Evie who was excellent Thank you Evie

Stunning hotel excellent staff

Stunning hotel excellent staff especially the bar man Ali he s an amazing mixologist created the best Espresso Martini I ve ever had he also remembered that I d been there 2 years ago just LOVE this hotel

Afternoon tea

Had a lovely afternoon tea today at the Belfry thank you to Michelle Al Alison and Christine who made our family celebration very special

Had a lovely

Had a lovely relaxing birthday at the Belfry today Lola made sure everything was perfect couldn t thank her enough

Sally from the spa was BRILLIANT

It was my partners birthday and I last minute called to use the Fire Ice facilities for the day Spoke to a lovely lady called Sally who gave me a great deal and amazing customer service The Belfry is lucky to have wonderful team members like her Thank you so much Sally

Gutted but have just come back from a

Gutted but have just come back from a stay and sad to say it will be my last Ive been coming for a few years now but the last few stays I have been in rooms that have a real damp mouldy smell This last stay was the worst We were in a family room had booked the family package and the room smelt so bad I didnt sleep well and woke up feeling really dirty My son couldnt smell it at first but when he got into bed he could Its so bad I wonder if there is black damp behind the paper paint The room was also incredibly dirty See pics There were crumbs in the bed and all over the floor I did tell the receptionist but she said she could only move us to another room in the building next to us and it will be exactly the same She was a little patronising and made me feel bad for mentioning it Last couple of minor bits Flies at dinner and at breakfast lots around the food No conditioner and they didnt have any on site So note that when you see they say they have toiletries that doesnt include conditioner You have to pay for anything other then black coffee at breakfast never ever had to pay for a latte but apparently its a specialty coffee so extra charge of a fiver Bought a latte in the golf place next to the kids green and it was awful Had two sips and left the rest Despite having the family package I had to ask for the kids golf tickets the sweet cart tokens etc it was only because I had read up beforehand that I knew what was included Oh and the picture shows a teddy and kids activity pack the two kids with me didnt get anything Lots of building work going on at the min Hoping it will be somewhere new to sleep that will be fresh and clean The kids go karts and the stuff on the green are good but not good enough to make us return 18 each for a childs dinner buffet not including drinks is a little extortionate as is charging a service charge on drinks when you have to go to the bar because nobody serves you Could be an amazing place but needs work