Theswitchstore Reviews

Fraudulent or inept it s hard to know Absolutely go elsewhere

One star is far more than this business deserves We purchased a light switch via The Switch Store online which turned out to be unsuitable for our walls The Switch Store is one of the names used by Birco Distribution so check out their Trustpilot reviews We emailed twice left a message on their answerphone three times there is no way to speak with a human being We followed their return instructions which are illegal by the way as Birco demands return within 7 days which breaks the Consumer Contract Regulations We returned the switch via Signed For and it was received by someone called Thompson That was two weeks ago We requested a swap rather than a refund initially but have heard nothing So emailed and telephoned again requesting a refund as we ve had to buy the switch elsewhere now Today we lodged a formal complaint about Birco Distribution with PayPal If you pay by debit or credit card contact your bank and request a chargeback if there are enough complaints eventually their merchant services will be removed Birco seems to trade online under a host of different names so check the refund page before proceeding with any purchases I d highly recommend Electrical Sockets UK as a great alternative I have no affiliation just out of all the electrical suppliers we ve used recently they have been superb on price accuracy of order and speed of delivery

Very slow service

Very slow service Why should i wait weeks for a proiduct that will be delivered next day by others What an unfortunate experience

CHEAP BUT UNRELIABLE

CHEAP BUT UNRELIABLEI ordered about 400 of switches and sockets Had no updates about shipment Could not get through on phone left voicemails and emails to no avail Building project had to be put on hold as could not book electrician until I knew when the order would arrive I did eventually receive all items I guess they are ok if you are not in a rush and can wait weeks for the product to arrive They are cheap though I also got an email apologising for the delay so I guess they are very understaffed

Worst customer service from Mark I have

Worst customer service from Mark I have ever recieved Ordered on line items showing in stock the next day received an e mail to say the items had been ordered from their supplier and would take about a week for them to get them When I replied saying I had ordered from Switch Lighting because they showed as in stock Mark replied they are in stock they are in stock with the supplier if they were out of stock the delivery would be 6 weeks I am unclear from your e mail if you can still wait for the delivery though Absolutely obnoxious reply Im not sure I have ever received such unimpressive customer service Cancelled order and reordered from Sparks Warehouse they showed as in stock and actually were in stock

POOR POOR POOR SERVICE

POOR POOR POOR SERVICE AVOID THIS COMPANY AT ALL COSTS THEY SUPPLY USED PRODUCTS AND QUESTION THE LEGITIMACY OF YOUR COMPLAINT WHEN CONFRONTED THEY WANTED PHOTOGRAPHIC EVIDENCE IF DANAGE TO A 3 50 WHITE LIGHT SWITCH I HAVE BEEN AN ELECTRICIAN FOR OVER 20 YEARS AND DEAL WITH CEF EDDYS ETC AND ALL OF THEM WIULD JUST APOLOGISE AND SEND A NEW ITEM OUT NO QUESTIONS ASKED I MEAN ITS A 3 50 SWITCH A COMPLETE JOKE OF A COMPANY WOULD NEVER USE AGAIN

It s my own fault really

It s my own fault really I should have checked TrustPilot before ordering from these people What an absolute shower I am unable to tell if they are just conmen or just incompetent I ordered some items from them 12 days ago still no sign of the goods appearing and no word from The Switch Store despite emails to find out what is happening I ll have to raise the issue with Paypal as I suspect they are scammers

Long dispatch times and no updates

They are taking more than 2 days to dispatch an order I got an automated email that they received my order more than 2 days after placing the order They charge 5 for shipping and I should expect my switches next year Save yourself some time and go to a B Q or Wickes or stay in the dark until these cats can be bothered to ship your order

Very helpful

No hassle very helpful Thanks for everything