Thomann Reviews

Ordered a desk 8 days ago was given a delivery date by the delivery partner of today Spoke to delivery agent hasnt even arrived with them or in the country Spoke to Thomann who were seriously unhelpful saying they can t track it Even though it left them on 13th I won t be using them again if it takes this long and they can t provide tracking details

I bought a brand new drum kit from Thomann which arrived within the estimated timeframe Upon inspection however the drum kit was damaged and I contacted Thomann to report it The returns policy quoted in response is clearly designed to deter customers from returning faulty goods I was asked to take the drum kit which I explained would not fit into my car to a drop-off point after which I was told shipping would take 15 working days Only after the item is inspected will Thomann even consider shipping a replacement I explained that this was not acceptable as I needed a drum kit for use very soon Despite my request Thomann are not prepared to ship a replacement as quickly as they were able to ship the drum kit when I first bought it or arrange for collection of the damaged drum kit I therefore have had a damaged drum kit that I have not been able to use sat in its original packaging for two weeks Evidently Thomann are happy to take your money but treat you as an inconvenience once they have it I have used Thomann in the past and have otherwise had a positive experience but I will never be using Thomann again

Ordered cca 600 EUR worth of equipment on Feb 09 2024 The next day I received an e-mail that a guitar pedal I ordered was actually out of stock which wasn t stated anywhere on the page when ordering and that the new resupply date from Earthquaker is Feb 14 Then five days later I received a new e-mail stating that the new resupply date will actually be Feb 22 I am in the middle of recording an album and I needed this pedal so based on the info that it is available I ordered it from Thomann I had to rent the pedal which caused delay and was an additional cost I called them explained the situation and asked for any kind of compensation a coupon a small discount anything they simply said No no discussion I work in customer support for a large company and I know how these situations should be treated Not like this I am back to ordering from Muziker and I warmly suggest you all do the same

Really disappointed with Thomann My audio interface they fixed only 4 months ago developed the same fault but now they re refusing to fix Poor customer service Thomann was my primary shop for studio gear because I felt they were decent and reliable but not anymore

I have ordered an out of stock guitar that is advertised as to be in stock in couple weeks I have waited more than a month When I had checked it said guitar was going to be in stock in 2-5 days I have asked thomann to not send it if it is going to be really in the stock in 2-5 days and told them I will be back home on 15th of March the latest Instead of dispatching the order to be at my address on 15th they sent the guitar to someone else and it went out of stock again I had wired the money asked for their accounting for a refund They did not even respond to the e-mail You could have at least told me you received it Their support needs to improve their conversation skills the way they conduct business says so much about them They act like they do not need customers

I ve order at 14 01 2024 a Warwick bass and the price was 769 e and I would had to wait 1 month to receive it Turns out the money never went through and in thomann they were giving the March 26th date to deliver the bass more than 2 months after Really bad customer support and experience Thomann dropping the ball

Horrible customer service Paid for a new AKAI MPC which arrived terribly packed a small box banging around in a large one with no padding Sure enough - dead on arrival Thomann has no interest in getting this right - they have my money and I have no working device - they do not want to refund the full amount - I would have to bear the cost of import to New Zealand The carrier will not refund me After calling Thomann it was obvious that they simply did not care - throwing AKAI under the bus - manufacturer problem The guy told me what do you expect from ordering overseas What a horrible company Very expensive mistake

I placed and order for a guitar about 6 weeks ago it never got here so I check my CC if it was charged it was and refunded since they never bothered to inform me if was not available I bought another one else where now out of the blue the charge my card and ship it I told them on thank you I got one elsewhere they told me tough luck there is a 217 fee to return it If you what a guitar whenever they are good and are ready on their terms to ship you one these then theses are your guys you ll get it when they are ready and not before They won t even bother to inform you if or when it will get here Do yourself a favor if you must have one buy it from amazon or another sell who at the least acts like they care about the customer

Ordered a NUX Trident and the power supply unit isn t compatible with UK plugs I emailed them with pictures and received a reply to send more pictures I sent a reply with more pictures of the 2 prong adapter only to be ignored So now I have spent over 300 on a brickThe unit takes a PSU over 500ma so most other adapters do not work

Received a broken module twice Was told to send it back yet they have no stock for a replacement I refuse to keep sending modules back and forth their quality control is just bad and they need to fix that Plenty of other sources to buy my modules at