Thomann Reviews

Europe’s Largest Warehouse

thomann.de
3.55
137 reviews
Great Rating
Based on 137 user experiences

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Rated 3.55 out of 5 by 137 Happy Customers

42.3%
13.9%
14.6%
14.6%
14.6%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 137 reviews

Customers consistently report positive experiences with Thomann, highlighting fast delivery, great customer service, and product quality. However, there are recurring complaints about expensive shipping, damaged goods, and poor handling by courier services. Some negative experiences involve delayed deliveries, incorrect items sent, and issues with returns or refunds. Despite isolated incidents, many reviews emphasize Thomann's reliability, competitive pricing, and excellent after-sales service.

What customers love
  • Quality products
  • Easy ordering
  • Competitive pricing
Common concerns
  • Damaged goods
  • Incorrect items

Last updated 3 months ago

D

Go-to for all music purchases

Great costumer service that went above and beyond to solve my problem
F

Thanks to the whole client service at

Go-to for all music purchasesI ve been a loyal Thomann customer for a few years Their service has consistently been reliable helpful and quick I ve never encountered any disappointments Highly recommend
F

All around great service with fast and safe international delivery

The whole client service at Thomann was incredibly fast and efficient to solve my problems The return of my Elektron Model was super easy and fast without conditions and they give me my credit so fast that in less than 3 days I was able to buy another machine that fit better my Studio I highly recommend also the technical service that was also taking the time to find the right power bank information that fit my sampler So I have decided to put this comment i can t put less stars than 5 Thanks again to all at Thomann Fred
S

Always provide an Excellent customer

We have limited guitar gear selection in Kuwait unfortunately however Thomann s online service has filled that need admirably So far I ve purchased the following items in different orders Fender GTX100 amp Fender Player Plus neck replacement and a Harley Benton HB-35 Plus Semi-hollow guitar Order processing usually takes a day with shipping from Germany to Kuwait taking 3 - 4 days via UPS door-to-door delivery The packaging is sturdy and well done guaranteeing all the items arriving safely which is my main concern All the Thomann teams from order placement to gear support have all been tremendously helpful They ve earned themselves a happy and loyal customer
G

Highly recommendable

Always provide an Excellent customer service also check out there great products they have online too
B

Quick service and help

Once again I made a purchase at Thomann I have been shopping at Thomann for many years due to their great selection of musical instruments their reasonable prices and shipping fees Other reasons for shopping at Thomann is their excellent service and fast delivery Even though I am living in the middle of the North Atlantic Faroe Islands they have no problems delivering my goods on time and their shipping fees are not outrageous as often seen at other stores Thus Thomann is highly recommendable
I

Buying at Thomann is always a pleasure

I ordered a new drag hinge steel for a microphone standard the old plastic one broke but the part was delivered with a small screw - the standard has a large screw Saturday afternoon I used the chat service it was first AI then got a real person after a short wait Difficult to explain what I needed so I sent a photo of what I received and what I wanted After a minute awaiting the guy came back with a photo of a screw adapter from large to small I ordered it immediately Great service
K

Everything Perfect

Buying at Thomann is always a pleasure Delivery is fast and accurate they dont deliver after or before If there is a situation that the product needs to be sent back is very easy and on time Thomann products are very good and are exactly what they offer and state on each description of them I am very happy to have Thomann supplying my music instruments and accessories
J

The Best Guitar Vendor

Firstly the Harley Benton guitar I bought is just beautiful Well made great quality sounded great clean and no humming Secondly the customer service is incredible The response was quick like less than an hour after sending them email regarding the shipment status Very responsive and that s really a plus Delivery in good time
L

Ordered Yamaha SX 700 bundle on

Ordered Yamaha SX 700 bundle on Thursday arrived 22h latter on Friday Amazing fast service Very competitive price even with ups express Very pleased I live in Spain 100 recommend Thomann

About Thomann

www.thomann.de - The Online Shop of Europe's Biggest Retailer of Musical Equipment

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Frequently Asked Questions

Thomann is known as Europe’s Largest Warehouse.

Thomann offers a wide range of categories including Guitars and Basses, Drums and Percussion, Keys, Studio and Recording Equipment, Software, PA Equipment, Lighting and Stage, DJ Equipment, Broadcast & Video, Microphones, Effect and Signal Processors, Wind Instruments, Traditional Instruments, Sheet Music, Cases, Racks and Bags, Cables and Connectors, and Accessories.

Thomann offers a 30-Day Money-Back Guarantee, allowing customers to return products within a month of purchase.

Yes, Thomann provides a multi-year warranty on its products, including a 3 Years Thomann Warranty.

Thomann accepts secure payment methods such as Bank Transfer, PayPal, Amazon Pay, and Credit/Debit Card.

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About Thomann

Thomann: Europe’s Largest Music Retailer

Thomann is a leading online retailer specializing in musical instruments and accessories, accessible via thomann.de. The platform is described as "Europe’s Largest Warehouse" and is recognized for offering a wide selection of musical equipment. The store positions itself as a market leader, providing top quality and variety to its customers. Thomann operates as a one-stop destination for musicians seeking a comprehensive range of products across multiple categories.

Extensive Product Categories

The store's catalog is organized into numerous categories to serve musicians of all levels and genres. Key offerings include:

  • Guitars and Basses
  • Drums and Percussion
  • Keys
  • Studio and Recording Equipment
  • Software
  • PA Equipment
  • Lighting and Stage
  • DJ Equipment
  • Microphones
  • Effect and Signal Processors
  • Wind Instruments
  • Traditional Instruments
  • Sheet Music
  • Cases, Racks and Bags
  • Cables and Connectors
  • Accessories

Customer Service and Policies

Thomann emphasizes a strong customer service ethos, supported by several key policies. The store offers a 30-Day Money-Back Guarantee, allowing customers to return products within a month of purchase. Additionally, Thomann provides a repair service and a multi-year warranty on products, reinforcing its commitment to quality and reliability. The platform supports various secure payment methods, including Bank Transfer, PayPal, Amazon Pay, and Credit/Debit Card.

Community and Engagement

The Thomann community is active, with customer testimonials frequently highlighting fast delivery and excellent service. The store maintains a presence on platforms like YouTube, sharing content such as product highlights and musical performances. Thomann also runs promotional initiatives, including a newsletter subscription that offers the chance to win vouchers. The brand regularly features deals and "Hot Deals Bargains" sections, showcasing popular items like speaker systems, audio interfaces, and musical instrument kits.

Brand Recognition

As "Europe’s Largest Warehouse," Thomann serves a global audience, with customers noting swift international delivery. The store is known for its wide selection of brands and its ability to cater to both amateur and professional musicians. With a focus on accessibility, competitive pricing, and customer satisfaction, Thomann continues to be a prominent name in the online music retail space.