Thomann Reviews

Europe’s Largest Warehouse

thomann.de
3.55
137 reviews
Great Rating
Based on 137 user experiences

Rated 3.55 out of 5 by 137 Happy Customers

42.3%
13.9%
14.6%
14.6%
14.6%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
S

Easily and quickly ordering online

UPDATE Thanks to the superb assistance of Team Leader Riikka I am pleased to update my review to confirm that my issues have now been resolved Thank you Riikka If I could give Zero stars I would So called no quibble 30 day guarantee is a farce Stated policy on website Within the 30-Day Money-Back Guarantee period faulty items are immediately if available replaced with a new item This saves you from long waiting times for repairs and from having to make do without your gear Order received with one element damaged Rather than simply replacing damaged element I am expected to repack and return whole order So I am having to make do without my gear
C

I have purchased 4 Harley Benton

Thoman let s you ordering online in an easy an quick way
R

Yamaha MGP24X Mixer Flight Case

I have purchased 4 Harley Benton guitars from Thomann Music They are all fantastic value for money and usually work out costing less than a second hand guitar of the same quality but with a long warranty They are a big company and you have to understand that sometimes things can go adrift a bit with deliveries especially with the post Brexit customs situation so you need to be patient when waiting for your delivery and especially on returns I had to return a archtop with a thin crack in the neck and they sent me another no problem though the process took 2 to 3 weeks The thing that I like about them is that there is always some one on the end of the phone at no cost using whatsapp I am about to buy another HB Telecaster as I can not find a better deal new or used
V

Such a fine company but no Pioneer gear

Yamaha MGP24X Mixer Flight Case Found item cheapest from all other sellers and quoted delivery within a week compared to 4-6 weeks by other sellers Will have to wait and see if this is fulfilled and if quality of build is sturdy enough
M

Experience in ordering

Such a fine company for anyone who wants to experience music Business is hard and I fully respect the work that a company likes this has to put in and the only that would be lovely is Thomann to have Pioneer gear Not only because prices are crazy and people are fooled but for the amazing service they work on
M

Great selection of products

For me the experience in ordering from Thomann was - Relevant information re the actual products and it was easy to access - The total price was displayed no surprises when adding to the shopping basket- Good shipping options - As a Swede I would have preferred to have Klarna as an option for paying
B

Responsiveness and Guidance

Great selection of products competitive prices and fast shipping Responses to questions about products usually come back within 24 hours and overall customer service is good The only reason for not giving a 5 star score was because a couple of shipments weren t packed as securely tightly as they could have been though nothing was damaged in those orders fortunately I am a repeat customer and will continue to buy gear from Thomann
R

Long time online shopper

I like the responsiveness of the team I got the good guidance as well
H

I had a guitar with a problem on the

I ve been shopping online with Thoman for about twenty years now and I ve never had anything but good experiences with them Even when items were out of stock or an order was processed the wrong way Thomann always sorted it out quickly and in a customer friendly way The ordered items also were delivered quickly and were always packaged in a way that would minimize any travel damage First rate I never award five stars though because there should always be room for improvement in some way even if I have nothing to complain about Thanks for the good service Thomann
A

Excellent website perfect products terrible delivery service

I had a guitar with a problem on the neck which I could t fix Guitar one year old Thoman took it back and fixed the neck proving they have good service and also their guitar people know their stuff Good place to buy your guitar equipment

About Thomann

www.thomann.de - The Online Shop of Europe's Biggest Retailer of Musical Equipment

United States

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