


Based on authentic user experiences
J R
6743 reviews
N/A
10 months ago
I needed to contact Torbay council
I needed to contact Torbay council phoned the main reception but unfortunately no one answered I tried to ring 9 other random departments with different numbers on the hope that they would put me through to the department I required not one single department answered Torbay council using covid as an excuse for their poor service that started well before the pandemic Disgraceful service but exactly what I expected from the council
Michelle Morris
6743 reviews
N/A
10 months ago
Lack of compassion and service standards
I try to be patient and supportive of business but service standards have dropped to new lows year-on-year As I write this I ve noted very low ratings across various sites so I m not alone in my dissatisfaction and disappointment The Torbay Council has let me down repeatedly across various departments and situations They have little professionalism work ethic attention to complaints or the willingness to assist in any way They push paper emails and work around to ensure they delay everything in the hope that we ll give up They waste time and money due to a complete lack of efficiency or effectiveness I would certainly not encourage anyone to move to their catchment area as you re on your own when it comes to anything where you d expect them to help The only people who might benefit are those who are wealthy and powerful enough to influence service levels Perhaps it s time for politicians to get involved and make an effort to improve compassion service standards and community support for all stakeholders We do count Even if the Council treat us like we don t P S I chose today 18 04 2024 as the date of experience as I received the outcome letter of my complaints investigation However my situation has been ongoing since January
KOTR
6743 reviews
N/A
10 months ago
A joke
Torbay council is a big joke They prefer to give 35 000 to the king s coronation than to spend any money where it s desperately needed The town centre is in such disrepair the roads are a joke so uneven in many places Trees that need trimming or need to be cut down I could carry on but I do not want to write a book The town is dying and nobody gives a monkies Pull your fingers out chancellors and make this town like it was 40 years ago I have lived here for the past 7 years-unfortunately and been holidaying for the past 60 years so I speak with great authority
REECE
6743 reviews
N/A
10 months ago
Surprised by the high rating
Truly truly amazed by the high rating for Torbay council The council is broken and has been for many years departments are run by individuals who would not last in commercial world Some have been in that world and been found out Would concur with all the low reviews the failure rate is far in excess of anything good that goes on The type of individuals working for Torbay council mostly are not blessed with adequate intelligence Mostly those employed are there because they make those higher up look good Those who have been in the commercial world can see the wastage and stupidity of others Record any conversations film any interaction They will lie right up to the point of going into court and those that support others will also do the same until the last moment Council will rely on individuals becoming fed up with process of complaints and ombudsman Compliance is an office where they rely on continued excuses knowing that it will take 4 months before ICO independent complaints office even look at your complaint Best way is to take them to court they normally settle out of court
KOTR
6743 reviews
N/A
10 months ago
Think twice about living here
I asked if the council could either take down or trim a large tree that encroaches upon my entrance or put in yellow lines near my drive to stop people from parking opposite my drive The reason I gave was as I owned a motor home with high sides it made it near impossible to drive out onto the road without damaging the vehicle They said that they would look into it That was 4 plus years ago and I m still waiting Suffice to say I had to sell my van due to the situation The council are a big joke and will never change Please see my other review
Max
6743 reviews
N/A
10 months ago
Useless Housing Department
In the past 10 years I have lived in about 12 different place s The only help from Torbay council has been moved from one place to another due to them constantly closing down HMO s They tell me to register with Devon Home Choice who are equally as bad as Torbay Council housing and in the past 10 years I haven t even had a call from them I m in my 50 s with a chronic illness and am getting to the point where I will need to move to a different county to get any help
Dave P
6743 reviews
N/A
10 months ago
They support foreigners over the real
They support foreigners over the real families who have paid taxes in Torbay for generations Time for a complete overhaul of how local authorities work
Simon Mac
6743 reviews
N/A
10 months ago
They don t know what they are doing
They don t know what they are doing Very poorly managed Why can t they find competent management that can sort things out in all areas It s so poor that it makes me wonder if they have designed it this way I won t go into my dealings with them but needless to say I concur with the numerous negative ratings on here
Philip Walker
6743 reviews
N/A
10 months ago
I parked on Torquay Seafront
I parked on Torquay Seafront paid 4 hours parking on the council Ringo App and received a ticket due to accidently putting the incorrect location number in I challenged the PCN Ticket and they refused point blank As a tourist and holiday maker bringing revenue in to this area I am astounded the Council take such a negative approach to a genuine mistake My advice to anyone visiting this area is to think twice Shameful when you think of how much they are charging the general public for parking
Mr Mccann
6743 reviews
N/A
10 months ago
Unfair parking penalty
As visitors from Ireland my wife and I recently visited Cockington Village I made a genuine mistake thinking parking was free and didn t see the pay and display signs until heading back to the car 20 minutes later My wife tried to explain the situation in the visitor centre but they were totally unhelpful and of no course no parking warden was to be found I subsequently appealed the penalty but my appeal was rejected I have been told this is par for the course for Torbay Torbay council seem more interested in making money off tourists through parking fines than genuinely making them feel welcome It s a shame as otherwise the area is beautiful and the people friendly It would make me think twice about visiting the area again