Trezor Reviews

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Najm

2 years ago

Terrible after sales service

Terrible after sales service They harass customers to provide evidence on opening RMA and never accept the fault when I already provided the video of defective cable or device RMA team asked me to buy new cable and provide another video evidence They treat me as fraud when I purchased 219 device and asking them to replace or refund Got frustrated and seek help from my credit card company to help me under purchase protection program

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Kyle

2 years ago

37 Days And Order Not Shipped Trezor Safe 3

I ordered a Trezor Safe 3 on 29 11 2023 and my order has still not been shipped 05 01 2024 Order number is 1701286348 and status has not changed in 37 days I have tried contacting Trezor support but no response in 4 days ticket 201945 Absolute joke that only support is a chat bot and slow email support tickets According to Trezor Safe 3 shipping estimate page orders placed before 12 12 2023 have been shipped but this is clearly a lie

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n a

2 years ago

New Trezor Safe 3

Ordered device device wouldnt load firmware stuck on 92 on multiple PCs and was unable to reboot Contacted customer support who haven t responded to me in over 5 days Customer service is the worst I have experienced

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John

2 years ago

Terrible software

Terrible software problems from the 1st day of using won t display my portfolio value just reads as 0 This problem has been going on for 8 months Scam coin links are being sent to my address for me to click Horrible customer support DO NOT BUY

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Bank Egg

2 years ago

Don t buy Trezor One

Don t buy Trezor One I bought it thinking it would be safe for me to hold my coins but it ended up generating me an address to someone else s wallet and when i transferred my coins there they never show up in my wallet and this is the address generated by Trezor One itself When I went back into my Trezor One suite the address that it generated is gone So I ended up sending my tokens to some random person and it was a massive amount I would never trust Trezor again Sorry

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Ben

2 years ago

They deceive potential customers

They deceive potential customers Their supported coin list is through third party hot wallets and does not support through trezor suite I m left with around only 10 coins I m able to receive through trezor suite all their other claimed supported coins are through third party wallets which trezor conveniently leaves out during their advertising Try a d cent wallet or even ledger wallet They allow you the freedom to custody your own coins through their native apps Just don t approve them for smart contracts or sign up for their seed recovery Trezor just had an email phishing scam so they re no safer and definitely not better

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MR NEIL McALISTER

2 years ago

I have lost my trust in Trezor

I have lost my trust in Trezor It accepted ETH coin into my Trezor Safe 3 wallet and I can still see it there but it does not allow me to send the same crypto out of the hardware wallet It does not even show me a send button Just a receive button I shall have to accept my loss of money and throw this hardware wallet in the bin Trust Pilot asked me for additional information and I have now sent it screen shots They tell me that I have been using the wrong Trezor app which only shows screens But I can see the ETH in my wallet using that app and I thought I had put the crypto in the wallet with that app using the receive button I don t think I am going to get the ETH back from that safe I am still communicating with them

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Jonsnow

2 years ago

This company run a scam

This company run a scam I sent funds over to a hardware wallet which I bought from this company since November 2022 I ve not had access to my tokens or funds since then I did a firmware update on my Trezor model one and since then my passphrase has not worked Trezor will not resolve the issue and have no pathways for escalation They have no complaints department no management and no ombudsman I ve reported them to the FCA Action fraud and Coinbase Please let s be proactive in putting this company on law enforcement radar in the UK and elsewhere This company is a scam

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David Bailey

2 years ago

Very difficult to set up

It may well be simple to use but setting it up in the first place is mind-numbingly complicated possibly due to poor translation Their automated help did not help It sent me in circles I lost over two hours of my life over two days all I wanted to do was set up a PIN I followed the on-screen instructions over 12 times I kept getting a fault incorrect message I have sent it back I was fast losing the will to live You have been warned

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Danny Alyward

2 years ago

when i go to transfer or sell my crypto

when i go to transfer or sell my crypto from or too trezor there is a big hidden fee included that you are not told about for every 0 05 bitcoin they want 150 for transfering even though it says the transaction cost is 5 on a highspeed i would avoid this money grabbing company as there is alot off better and cheaper alternatives nowdays

Rated 3.56 out of 5 by 144 Happy Customers

Terrible after sales service

37 Days And Order Not Shipped Trezor Safe 3

New Trezor Safe 3

Terrible software

Don t buy Trezor One

They deceive potential customers

I have lost my trust in Trezor

This company run a scam

Very difficult to set up

when i go to transfer or sell my crypto

About Trezor

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